SBI ATM TRANSACTION — complaint against atm discrepancy
We having a sb a/c with SBI,city centre, durgapur-16,A/c No: [protected] with ATM facility,card No:[protected], which is also salary disbursement a/c of my wife. On 3/10/07 I operated ATM at Aberdinbazar, Portblair, Andaman while we had been in a tour to Andaman from 29/09/07 to 04/10/07 and after draw the money, balance was shown Rs.34,144.44 in my above account. After returing at Durgapur,on 13/10/07 I again operated ATM at city Centre,Durgapur-16 and I was denied with comment "sorry unable to process". Immediately I draw mini statement from the said STM and I surprisingly noticed that my entire balance was shown zero instead of Rs.34,144.44. Mini statement shows as follows: on 01/10/07 Rs.22712.00 + bulk posting and on 03/10/07 Rs.34,144.44 cash withdrawal and on 06/10/07 Rs.5000/- debit and available balance showsn 0.00. Immediately I brought this to the notice of your ATM maintanance office of my SBI, City Centre, Durgapur-16 on the same day i.e. on 13/10/07. This is for your kind information that we did not make any kind of transaction through ATM Card or Cheques in between 04/10/07 to 13/10/07 so I could not understand how the entire balance of my said account was withdrawn.
I have lodged the complain with my SBI,City Centre,Durgapur-16 on 13/10/07 bu till date I have got nothing fruitfull result from their end. Salary for the month of Sept.07 along with Puja Bonus was disbursed by the employer of my wife but due to above problem we are being forced to spend our days in financial hardship and we also apprehend that the cheques from that account are also dishonoured by your bank, as we issued one cheque for electricity bill, on 09/10/07 and I am running the risk of being penablised legally.
In view of the above circumstances we apprehend that there has been some malfunctining of the machine which is not very uncommon and therefore week your active and prompt intervention to resolve the problem and restore the correct balance as Rs. 34,144.44.
Ph. (R[protected]M) [protected]
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