[Resolved]  Sbi Card (Managed By Ge) — Non -removal of lien on SBI Fixed Deposit given for issue of SBI CREDIT CARD

Address: Ghaziabad, Uttar Pradesh

1.An SBI CARD no.[protected] & an add-on card in the name of ASHOK K AGARWAL & SHANTANU AGRAWAL was issued against a FIXED DEPOSIT RECEIPT NO. [protected] (Rs. 20,000/- ) issued by State Bank Of India, Kharar branch(Branch Code 10747), Mohali, Punjab (Ph.[protected] where I had my SB account for transfer of my salary account. At the first instance this was a wrong selling of credit card by the SBI Card & bank officials. I was first asked to fill a form for issue of Credit Card & subsequently asked to have an FD made which will be on lien against this card. The card was issued only when this FDR was put on lien against CREDIT CARD issued to me. I was quite amazed on this information.
2. The main card of mine got lost & I requested SBI CARD to block the card and add on & issue a fresh one sometimes in Nov. 2010. The card was blocked but no new card was ever issued inspite of several requests. Thereof, request for cancellation of card was given which SBI CARD did and also informed of removal of lien through mail and advised to contact the State Bank for doing needful, however, State Bank of India, Kharar brach was never informed of removal of lien. I also changed my location from Mohali to Delhi due to personal reasons & being a senior citizen I requested SBI-Kharar to shift the FDR to my home branch of SBI @ Vasundhara when I was informed by the bank that SBI card has not lifted lien on FDR. Since then which almost a year SBI card never is not reacting to my request. During this period on my request SBI cchanged the interst from 7% to 9.25% applicable to a senior citizen. But the FDR no. never changed.
3. On a mail sent on feedback.[protected]@ge.com on March 01, 2012 duly responded by Mr. Sathya informrd that CaseID=[protected] on the subject of removal of lien on my FDR sent by me stands resolved. It was clearly indicated that the lien has been removed. There is no no dues on the card has already been closed & I should contact the brach for furthering on the subject but never sent this mail to SBI, Kharar branch or issued any letter. On subsequent mail on ffedback.[protected]@ge.com replied by Ms. Gayathri Kamal of Customer care on May 10 that I must submit a pledge letter and pay a pledging fee which will be deducted from my FDR by the SBI kharar which has come as ashock to me. This is total turn around by the SBI CARD managed by the GE. SBI CARD vide their mail of March 05, 2012 had given a complete clearance for removal of lien on my FDR and now asking for a pledge letter & a fee which seems totally unethical and harassing the customer for no rhime or reason.
3. I have been requesting now for almost a year for removing lien on my FDR to GE which handles SBI CARD operations without any success. Under the circustance SBI Kharar brach is not acting and I cannot initiate action to transfer this FDR to SBI Vasundhara. SBI CARD is not responding to my mails sent to their Vice President and Customer Care Executives.
4. SBI CARD-GE is finding ways to not to resolve the issue and harass and mentally torture a retired senoir citizen and fleece on account of pledging fees which has no relevance.

ASHOK KUMAR AGRAWAL
Former Principal, Delhi Institute of Hotel Management & Catering Technology
Sector 14, House 306,
VASUNDHARA 201012 (Sahibabad) GZB
[protected]/[protected]