[Resolved]  SBI - Internet banking — Activation Problem-New Type

I am running from pillar-to-post to get a new type of internt-activation problem, solved. I opened my SB a/c in late 2006, (just before my retirement) for Govt of India, to credit my defence pension. Later I applied for an Internet Banking Account and the kit did not work. Now I find that someone in SBI has discovered that my internet account was mapped as "Corporate Account" (whereas I have opened a "Personal Banking" a/c), and hence I can't use internet banking! (I can't even see my balance--same problem "invalid user name/ password). )Everyone gives a solution, and then says it is not possible to solve my problem. One solution (which 99% at SBI have given is to close the present account and open a new SB a/c. When I tell them it is an account opened for my pension, then no one knows what to do; because pension accounts cannot be closed. Otherwise the pension also may not be received. A friendly officer, when he tried to solve this problem through someone in Bombay SBI, he was rebuffed that Bombay offices should not be pestered with this problem.! The toll free[protected] I talked to 3 people -- one of whom wanted to know in which state Cochin was situated; and another does not know what a Corporate account is. But everybody thanked me for having called SBI, but not help solve my problem) ) redirected me to the LHO by giving Tel. nos. of Local Head Offices (Project Director-Internet Banking). Each time it goes to a Fax or number not correct. (Visualise what these BPOs are doing).
Everyone tells me they will come back to me with a solution (I have told them my email ids, tel nos., mobile nos, date of birth, a/c numbers, and anything else you may need to verify my genuineness!) I am yet to get a response from anyone in SBI.

MY FREE ADVICE TO OTHERS: PLEASE MAKE SURE "WHEN YOU ASK FOR AN INTERNET ACCOUNT" THAT YOUR ACCOUNT GETS "MAPPED" TO "PERSONAL BANKING" AND REMIND THE BRANCH THAT IT IS A PERSONAL BANKING A/C ONLY. (Don't Ask me what this "mapping" is, AT LEAST for now).

The "technical" in me suggests to SBI that the computer-wise powerful-person (I hope one is there) should simply instruct the computer (after getting clearances from the bosses) that to err is human; and computer should forgive everybody; and permit SBI change my "profile" to "Personal Banking" -- Simple isn't it.
Alternatively, this non internet banking a/c clubbed with another a/c of mine where internet is working!

I am sure that the technology still provides for computers to listen to the authorised administrators.
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Aug 14, 2020
Complaint marked as Resolved 
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Non receipt of OROP

Retired from IAF in july 2012 sincr then m drawing pension at branch sbi kusumi gorakhpur via cppc allahabad..vide PPO No 08/14/B/COR/71798/2013 .since march the declared OROP has not been credited as almost all my colleagues has received the same...Request confirmation and early action..
Daya Nand Rao
Hony Flt Lt
IAF
[protected]

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