[Resolved]  SBI Mutual Fund — Change of Address

Address:

Bangalore, Karnataka

I am having 3 different Mutual Fund policies with SBIMF.
It happened last month when I wanted to change my current address to a new one.
I had been to their main Office near mg road earlier . So I went there easily.
(For some reason they've closed their big entrance for indefinite time so I had to take a longer way to reach there.)
Instead of 1 min it took 20 mins to rch their office.

When I reached there and asked about the procedure about changing address.
They felt like I am a terrorist and came here to plant a bomb.
ID Proof Original + Attested copy by 1st Class Gazetted Officer
Bank Statement Proof + Attested copy by the Bank manager with thier Employee code.
Latest Electric Bill is not enough

I asked that I am the accountholder and I have come in person and you can see my credentials.
What pleasure would I get by changing my own Address to a wrong one.

What I have got is more than enough to change the Address (bank statement with new address, ID Proof, Electric bill (xerox) except the attested one.
They simply denied my change of address request.

I visited there again 1st week of Jan with the required attested copies.
And again they simply said it is not possible.
because the kyc change of address form is not available.

I think people over there have got no right to be in their jobs.
To treat a customer in such a manner for such small issues.
People bunk offices, spend time, money and effort to come all the way to get a simple but important work done.
Just because it is not possible over the phone or online.

I seriously suggest SBI and its related services to get better process and staff to serve their customers.