[Resolved] SBI Privilege Circle — SBI PRIVILEGE CIRCLE TRAP | |
I received call on 30Aug regarding privilege circle offer. I was in hospital with my friend. I replied to first call to send me related document/mail for details and then I can accept/reject. The person told that I will get another call for verification. In the second call the person asked about my personal details for verification. At the end of the call she told I will be billed for amount 6180 and it would be debited from my credit account. I refused at the same time and told it should not be completed without documents as per previous discussion. But she was reluctant and continuously repeated that I had accepted the offer and it can not be canceled. Finally I had to disconnect the call as it was disturbing other patients in the hospital. After that I called customer care to cancel the same. They told to mail to [protected]@plat5.com and gave me some numbers to call. I called to those mumbai numbers and those people were not ready to cancel and were telling that I had accepted the offer and can not be undone. After this a chain of calls to customer care started to follow the same. But, those people were not ready to accept customer concerns. I called to SBI customer care (dt: 9/15/2008 12:50 PM) to ask why it was not reverted back. She also confirmed that I would need to pay only the amount for the statement except 6180/- and other things will be taken care by them. Attendant told that cancellation is under process and it will be done within a weeks time. Reference No.[protected] On 9/17/2008 4:35 PM Received call from [protected], Dinesh. He was telling that its not possible to cancel. He was telling that I told ok for the offer. I was annoyed to get this why he was telling like this as there was clear discussion earlier that the amount will be reverted back and I don't need to pay the unnecessary amount of 6180. I am expecting the reversal of this amount as early as possible. 9/18/2008 3:04:00 PM Received call from [protected], Chelvi. She informed that the amount is under cancellation and it would take another 4 - 5 days. Things will be taken care by them. 9/19/2008 4:59 PM Received call from [protected], Ritu. As she told it was an acknowledgement to my mail. She asked whether I wanted to cancel the offer after permission or I did not permit and it was done. My Reply: I did not permit and still it was done. She told It will take around 8 - 10 days. Update dt: 9/29/2008 6:46:35 PM I called to CC and asked about the reversal even though its more than 10 days. She told to wait still 4-5 days. I asked for cancellation for the insurance policy also. Request no.[protected] 10/6/2008 11:14:23 AM Sent a mail. after this I have been continuously mailing to feedback.[protected]@ge.com Finally on 20/10/2008 I sent a mail to head.[protected]@ge.com regarding this. Also sbi credit card customer care. The person told that till this point there is no confirmation from privilege circle side. He told me to send mail again regaining the same. Till this point I am very much annoyed with this worst cheating tactics from plat5/sbi. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 47 Comments | |
Comments
Yes, many innocent people like you are in this trap. I noticed with some of my friends. Fortunately, I got to knew about this Plat5 from SBI. Please spread this word and help your mates. Thanks for sharing your experience with sbi/plat5.
Reply
SBI PRIVILEGE CIRCLE — Unnecesssary gift sent without confirmation
I received a call from Privelege Circle in mid-August 08, informing me about an offer/gift, asking for confirmation of my address. The executive didnt mention about any charge on such offer (you may listen to the recordings to ensure this). Without having my consent on this, they have charged me a sum of Rs. 6180/- as Privilege Circle fee.On receipt of the statement, I promtly called up Privilege Circle and spoke to one Mr. Vipul Batra from Privilege Circle who ensured that the transaction will be reversed and a fresh statement sent. I also sent a mail on Oct 6, 2008.Inspite of all this, nothing was done and instead an additional statement with late payment fees has landed at my residence.
In the interim, the gift has also been sent to me and delivered at my house on Oct 17, 08. Why was the gift sent even after instruction by mail and phone. Since the person at home was unaware of this, they accepted the same.
First of all, the personnel at the other end has taken the decision to send the gift on his own, without giving full facts of the offer, and secondly, inspite of repeated instructions has not taken the steps to rectify the same. The gift has deliberately not been opened by me since I intend to not avail any such offer. PLease get the gift collected or let me know where the same has to be sent back.
Yesterday, when i again received a call from the same person, I again instructed him to take back the gift and send a fresh statement without any dues, however he kept reiterating that the same cannot be done.
I fail to understand that if an offer has not been availed, why should it be sent in the first place and if yes, what is the hitch in taking it back (since it is not even opened) and reversing the whole transaction. This has creadted lot of ruckus and spoilt my impression about the banking discipline at SBI. I have no intention to avail the offer and pay the fee charged. SBI Card being such a renowned card company in the industry, this kind of attitude from their executives looks very shabby. SBI should not employ agencies like Privelege Circle who are here to harass people.
hi
I have also been told that the cancellation of charges for privilage circle is under process from the helpline & thay told me not to pay any charges if billed in card statement. But on 13th November I made a call again & they were telling that I have agreed to pay Rs.1000 + taxes to cancel the fee . When I told that I never committed like that he was telling that no cancellation is possible. I asked for the date & recording of the conversation in which they claim I have agreed to pay Rs.1000, he told me to go to nearest SBIbranch to hear the recording. Such stupid comments are getting from the helpline & this is the worst cheating tactics I have ever experienced. I hv not paid to SBi card for this charges & plat5 has still not reversed the charges. Noe SBI has charged late fee for the charges, as I had no other payment to make other than this. I hv stopped using SBI card till this issue gets sorted out. Can anybody tell how to file a complaint as I have the recordings of the helpline in which they told not to pay the charges.
I have also been told that the cancellation of charges for privilage circle is under process from the helpline & thay told me not to pay any charges if billed in card statement. But on 13th November I made a call again & they were telling that I have agreed to pay Rs.1000 + taxes to cancel the fee . When I told that I never committed like that he was telling that no cancellation is possible. I asked for the date & recording of the conversation in which they claim I have agreed to pay Rs.1000, he told me to go to nearest SBIbranch to hear the recording. Such stupid comments are getting from the helpline & this is the worst cheating tactics I have ever experienced. I hv not paid to SBi card for this charges & plat5 has still not reversed the charges. Noe SBI has charged late fee for the charges, as I had no other payment to make other than this. I hv stopped using SBI card till this issue gets sorted out. Can anybody tell how to file a complaint as I have the recordings of the helpline in which they told not to pay the charges.
Simply dont pay and take them to court and talk to them there only.
Sir,
I am also facing the same problem with SBI Cards. I have made a complaints to DGM Customer SBI for reversl of Rs.6180/- from my account. If they will not act in this matter than I shall make complaint to RBI & Banking Ombudsman. You also do this and what action has been taken please inform me.
I am also facing the same problem with SBI Cards. I have made a complaints to DGM Customer SBI for reversl of Rs.6180/- from my account. If they will not act in this matter than I shall make complaint to RBI & Banking Ombudsman. You also do this and what action has been taken please inform me.
The Same company owner is also the owner of Discount Premium Club
WWW.discountpremiumclub.in
Same type of fraud work they did in DPC as well.
WWW.discountpremiumclub.in
Same type of fraud work they did in DPC as well.
hi, all - even i did enroll for this offer. but my experience was quite different. i got this giordana watch and also took a flight to mumbai which i ws otherwise getting at 7500 but got this only by paying taxes.
think they serve some customers quite well too!!
think they serve some customers quite well too!!
I TOOK UP THE PRIVILIGE CIRCLE PROGRAM AND TILL NOW I HAVENT HEAR A SWEETER VOICE. THEY HAVE BEEN QUITE POLITE IN EVERYTHING AND AM ALSO BOOKED FOR A HOLIDAY TO GOA WITH THEM.
THINK SOME OF YOU ARE OVER REACTING..YES- THEY DO TAKE TIME IN PIKING THEIR INBOUND CALLS.
THINK SOME OF YOU ARE OVER REACTING..YES- THEY DO TAKE TIME IN PIKING THEIR INBOUND CALLS.
Got my best holiday booked through the plat5 team. keep it up...
I am also a victim of the same problem. The disclaimer said very rightly about SBI Card. It is basically a GE Capital venture in which SBI is a stakeholder and allowed to used its name for shake of money. It is the misfortune that the most trusted national bank of India is packed up with an unethical and unprofessional relation. Even the Reserve Bank is also protecting them by not interfering in legal matters, e.g. the font size of the terms and conditions or policy and many more. It’s a vicious circle packed with politicians and top level bureaucrats. The flow of information is very marginal and it is pathetic that they are dealing with financial matters.
My Complain to the SBI authority
To,
SBI Card
Sub: Cancellation of Privileged Circle as well as SBI Card.
Dear Sir/ Madam,
I would like to inform you that I am harassed frequently by your organization over phone calls regarding outstanding. For your information I would like to say that from your Customer Care Center it had confirmed that they have cancelled it (dated 28.10.08). Still the phone calls continue and inspite of my clarification on the matter they used to ask the same questions. It is annoying & harassing in character.
I again call to the customer care center and found the executives handling the calls indecisive and informed me that my card as well as the membership to the Privilege Circle is not yet cancelled. Subsequently two new registration took place on 25.11.08 (MQ[protected] &[protected] on 27.11.08 respectively and they assured me for the cancellation. They asked me to wait till 23 December, but the phone calls are becoming more intensive and harassing me along with my family. It is obvious that your customer care is not taking the case seriously or you don’t have a policy to short out the problem to delight your customer. I have not found any in house communication between them and unable to take any action. Moreover I would like to inform you that there is no written assurance and term and condition of the so called Privileged Circle furnished by your organisation.
I am asking repeatedly about the written documents which they have promised earlier and later no such documents produced to me for my conviction. Besides there are numerous issues which make you totally incredible to deal with any financial matter.
The Docket which I received from your end contained a wristwatch and travel tickets and devoid of any term and conditions or written assurance. Moreover I meet your official Mr. Prasenjeet Dhar Choudhury (Calcutta Office) and informed him about the problem I am facing caused by you. He assured me that it will be resolved and asked me to return the Docket. The docket is returned backed to SBI Card office, Ulubari, Guwahati on 15.12.08.
On 31.12.08 I talked with your Customer Care and they are now demanding Rs. 1000/- for cancellation. I want to remind you once again that this is a 420 case under IPC. I expect that you people have a respect to our constitution.
Therefore I would like to request you to settle the case as early as possible. Once again I assert you the following points:
As you are not credible and I don’t trust your Privileged Circle there is no issue for any payment.
I gave my consent on the above scheme as your Executive/ Brokers / marketing persons (?) had promised my that the Docket is consisting of the terms and conditions the outlet list etc. I refused several time of your proposal and at last gave my consent when they agreed to provide me supporting documents & terms and conditions. For your information I would like to say that different typical marketing people talked with me in this connection and their versions are not matching with each other. If you want to find out the true picture you can go through the recorded calls.
Cancellation of my Privileged Circle and make it zeroised
Cancellation of my SBI Card, as I am not interested to make any financial dealing with you.
Lastly, I am not going to entertain any telephonic calls from SBI Card and in no way I will be responsible for any future development. If you want to communicate with me please use e.mail, i.e. [protected]@yahoo.com
Hope you will take it seriously and do the needful to settle the issue.
Thanking you in anticipation.
Regards
Hiranya Sarma
Credit Card No [protected]
To,
SBI Card
Sub: Cancellation of Privileged Circle as well as SBI Card.
Dear Sir/ Madam,
I would like to inform you that I am harassed frequently by your organization over phone calls regarding outstanding. For your information I would like to say that from your Customer Care Center it had confirmed that they have cancelled it (dated 28.10.08). Still the phone calls continue and inspite of my clarification on the matter they used to ask the same questions. It is annoying & harassing in character.
I again call to the customer care center and found the executives handling the calls indecisive and informed me that my card as well as the membership to the Privilege Circle is not yet cancelled. Subsequently two new registration took place on 25.11.08 (MQ[protected] &[protected] on 27.11.08 respectively and they assured me for the cancellation. They asked me to wait till 23 December, but the phone calls are becoming more intensive and harassing me along with my family. It is obvious that your customer care is not taking the case seriously or you don’t have a policy to short out the problem to delight your customer. I have not found any in house communication between them and unable to take any action. Moreover I would like to inform you that there is no written assurance and term and condition of the so called Privileged Circle furnished by your organisation.
I am asking repeatedly about the written documents which they have promised earlier and later no such documents produced to me for my conviction. Besides there are numerous issues which make you totally incredible to deal with any financial matter.
The Docket which I received from your end contained a wristwatch and travel tickets and devoid of any term and conditions or written assurance. Moreover I meet your official Mr. Prasenjeet Dhar Choudhury (Calcutta Office) and informed him about the problem I am facing caused by you. He assured me that it will be resolved and asked me to return the Docket. The docket is returned backed to SBI Card office, Ulubari, Guwahati on 15.12.08.
On 31.12.08 I talked with your Customer Care and they are now demanding Rs. 1000/- for cancellation. I want to remind you once again that this is a 420 case under IPC. I expect that you people have a respect to our constitution.
Therefore I would like to request you to settle the case as early as possible. Once again I assert you the following points:
As you are not credible and I don’t trust your Privileged Circle there is no issue for any payment.
I gave my consent on the above scheme as your Executive/ Brokers / marketing persons (?) had promised my that the Docket is consisting of the terms and conditions the outlet list etc. I refused several time of your proposal and at last gave my consent when they agreed to provide me supporting documents & terms and conditions. For your information I would like to say that different typical marketing people talked with me in this connection and their versions are not matching with each other. If you want to find out the true picture you can go through the recorded calls.
Cancellation of my Privileged Circle and make it zeroised
Cancellation of my SBI Card, as I am not interested to make any financial dealing with you.
Lastly, I am not going to entertain any telephonic calls from SBI Card and in no way I will be responsible for any future development. If you want to communicate with me please use e.mail, i.e. [protected]@yahoo.com
Hope you will take it seriously and do the needful to settle the issue.
Thanking you in anticipation.
Regards
Hiranya Sarma
Credit Card No [protected]
Yes i am also agree to all o[censored]s . Some days before i also took that SBI customer Privelage policy from SBI on my Credit card, on the Conversation with SBI person he don't told me about exclusion days of Hotels booking . i want to use this package on month may, and this month is in exclusion list of most of hotels list . and one another thing is about flight, they told me there is flight on the way of delhi to pune or mumbai but there is no such root define in there docs .
So please Suggest me what can i do if i want to cancel this privelage Package.
Thanks in advance.
So please Suggest me what can i do if i want to cancel this privelage Package.
Thanks in advance.
To,
The Manager
Customer care
SBI Credit cards
Sub: Cheating by SBI Credit card Privilege circle programme.
Dear Sir,
I am a very old customer of SBI credit card. Recently on 23 of March 2009 I received a call from SBI Customer Care informing me that because of my good track record I have been choosen for Privilege circle programme & gave some minor details. I told them please don't tell over the phone please send me the written details of your terms & conditions, upon which I was informed that you will have to tell on phone only once you register we shall send all the details with the kit, but to my surprise I only received a kit & no papers about the terms & conditions. Now, i have been told by an executive at [protected] that if i open the kit to read the terms & conditions i will not be able to send it back & if i send it back i will be levied a charge of Rs.399.00 which is absolutely ridiculous.
I always considered SBI to be a sensible bank. But, this incidence has totally shaken my confidence in your bank. I saw a lot of grunted customers making complaints to SBI with no avail at
https://www.consumercomplaints.in/complaints/sbi-privilege-circle-c95168.html
http://consumer.admanya.com/review_State_Bank_of_India_Banks-3067.html;jsessioni...⇄
This is to very clearly communicate that as a customer I have all the right to know as to what are the terms & conditions applicable on the Privilege Circle programme, before accepting the Kit.
Secondly you can not force me on the phone to accept any kit on the pretext that I have accepted all your terms & conditions, I hold all the privilege to say no, when I feel the terms & conditions are not acceptable to me, without paying any charge for the same.
I have been given all this rights, by the prevailing law of this country & hope you will not force me to take up the matter with the Banking Ombudsman.
1. The values of SBI have been clearly kept at stake. I am herewith returning the Kit back to the address from where it was shipped.
2. I will not pay any charge towards Privilege Circle programme nor will I pay the non-acceptance fee (since I had made it clear that I first want to read the terms & conditions, then only I will accept)
Praying to the good that some wisdom will prevail on SBI & Plat5 people & they will leave this path of cheating innocent customers & fellow countrymen.
Men please rise up & show some dignity, do some hard work & earn.
With best wishes for your team,
DR.K.M.NISANTH NAMBISON
The Manager
Customer care
SBI Credit cards
Sub: Cheating by SBI Credit card Privilege circle programme.
Dear Sir,
I am a very old customer of SBI credit card. Recently on 23 of March 2009 I received a call from SBI Customer Care informing me that because of my good track record I have been choosen for Privilege circle programme & gave some minor details. I told them please don't tell over the phone please send me the written details of your terms & conditions, upon which I was informed that you will have to tell on phone only once you register we shall send all the details with the kit, but to my surprise I only received a kit & no papers about the terms & conditions. Now, i have been told by an executive at [protected] that if i open the kit to read the terms & conditions i will not be able to send it back & if i send it back i will be levied a charge of Rs.399.00 which is absolutely ridiculous.
I always considered SBI to be a sensible bank. But, this incidence has totally shaken my confidence in your bank. I saw a lot of grunted customers making complaints to SBI with no avail at
https://www.consumercomplaints.in/complaints/sbi-privilege-circle-c95168.html
http://consumer.admanya.com/review_State_Bank_of_India_Banks-3067.html;jsessioni...⇄
This is to very clearly communicate that as a customer I have all the right to know as to what are the terms & conditions applicable on the Privilege Circle programme, before accepting the Kit.
Secondly you can not force me on the phone to accept any kit on the pretext that I have accepted all your terms & conditions, I hold all the privilege to say no, when I feel the terms & conditions are not acceptable to me, without paying any charge for the same.
I have been given all this rights, by the prevailing law of this country & hope you will not force me to take up the matter with the Banking Ombudsman.
1. The values of SBI have been clearly kept at stake. I am herewith returning the Kit back to the address from where it was shipped.
2. I will not pay any charge towards Privilege Circle programme nor will I pay the non-acceptance fee (since I had made it clear that I first want to read the terms & conditions, then only I will accept)
Praying to the good that some wisdom will prevail on SBI & Plat5 people & they will leave this path of cheating innocent customers & fellow countrymen.
Men please rise up & show some dignity, do some hard work & earn.
With best wishes for your team,
DR.K.M.NISANTH NAMBISON
Today, I have received a phone call from SBI customer care that due to good track record, I have been fortunate to have been selected for benefits under the SBI PRIVILEGE CIRCLE PROGRAM and explained me about the benefits. When I asked the Customer Relation Officer about the terms and conditions and financial requirement, he said on confirmation after verification I will be billed for Rs.6187/- and after wards they will send me the papers and terms and conditions for acceptance and signature. I questioned how they can bill just on confirmation on phone. I asked them to send me complete details of the program and after going thourgh them I can give my opinion . He said it is not possible to send any document unless confirmed. Then I asked him how to ascertain the facts of the program and benefits and he replied and suggested me to watch this website. I asked him to phone me on next Friday ie on 11.9.2009. Thanks to all of you for bringing the facts to many like me and I just decided not to go for this program and my answer will be negative to thier telephone call.
Thank you very much to all of you.
Thank you very much to all of you.
I have send the filled vouchers for privilage circle holiday hotel booking and flight booking forms. extra moneny along with earlier six thousand deducted from my sbi card but no reply I have got regarding booking and tickets also. please send my tickets and booking details earliest.
Omprakash Kushwaha
[protected]@rediffmail.com
Omprakash Kushwaha
[protected]@rediffmail.com
i too had received similar call during mid november. i spoke over it to the customer care section, though their attitude was casual, i was told that i would receive the packet till december 10th. today on the 26th a packet is received and an sms on my phone about the sbi card bill that i need to pay by 12th january 2010. I am not in a postion to decide as to what i should do. as read in the above complaints i too had opted to read the terms and conditions before hand and get going with it either positively or negetively. i feel there are no t & c papers in the packet and i have just kept it quite sealed. i think i also should return the pack provided i don't need to run from pillar to post for refund or not paying the requisite deduction of 6 thousand and odd rupees.
Nelson
Nelson
I have been associated with SBI for quite a long time now. Somebody has rightly said, “Every system has its flaws.”
Most o[censored]s are grumbling about the services not delivered, but nobody is ready to take the initiative to praise & write a few lines about the uniqueness of the product & heavy discounts offered through this innovation by the PLAT5 / SBI (Privilege Circle Program).
I have personally availed the benefits through this program & the trip was marvelous.
Thanks to SBI/Plat5.
Most o[censored]s are grumbling about the services not delivered, but nobody is ready to take the initiative to praise & write a few lines about the uniqueness of the product & heavy discounts offered through this innovation by the PLAT5 / SBI (Privilege Circle Program).
I have personally availed the benefits through this program & the trip was marvelous.
Thanks to SBI/Plat5.
I too received the welcome pack & gift from SBI/Plat5. I went holiday with family. It provided excellent services.
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