SBI Spice Jet Card — Wrong Information and No Money Refund

Address:

Bangalore, Karnataka

Hi,
I am Vinay Mehta, SBI Spicejet card holder 5264********8692. I was informed of a 5%cash back offer on Spicejet card (from 15July to15Sep) through mail. I confirmed the same with Customer care representative and after 15 September deadline, I checked with Customer care representative Kishore that the pending refund amount would be Rs. 2205 as per my 5% cash back offer.

Now, I check that the refund is only Rs. 750 because that was the upper limit to cashback offer. My complaint is two-fold:

1. Why wasn't this capped limit intimated any time earlier (neither in recieved letter or customer executive talk). Even Kishore (customer care rep.) has given me my refund amount which exceeds 750. I wasnt even informed then.

2. Why was wrong information given to me? All the time I called customer care, no one till then told me about the other limit. They were busy selling me this offer. Even if there is a capped limit, I need to get the full amount refund as this is cheating on their side.

I need an immediate resolution of this matter. I am not going to pay any bills until I get my money refunded.

Vinay