[Resolved]  Seventymm.com — Pathetic Customer Service, False Expectations, Zero Commitment on Requests

Address:

South Delhi, Delhi

Hi ,
I was introduced to this website when I purchased a Dell laptop. There was an offer for 1 month trial subscription for free. The Salesman who helped me with the free subscription did not clarify then, that the trial period is valid for 28 days only. For the registration purpose, I was charged 899 Rs. as a Secuirty deposit which was refundable incase I didnot wish to continue. During this trial subscription, I noticed that the movies which I wished to order were never in stock so I had to be content with ones which I did not prioritize.
I also found that the movies I ordered in the website never got delivered within 24 hrs from the request date.
Since, I was not too happy with the kind of movies I was able to order, I decided to cancel my subscription.
My Registration date was - 26/07/2011 and I called for the cancelation on 24th of Aug.
The representative I spoke to said that the subscription will be canceled once I return the movie DVD I had rented and full amount will get refunded within 21 WORKING DAYS. He had also suggested to order any product from the website for the total amount(899/-) but I opted for a full refund.
I called back 2 days later, since no one came to pick up the last movie DVD. This time I spoke to a different rep. He gave a different story and said that full refund will not be given as per policy, instead 450/- will only be refunded now as I placed a cancelation request after the 28 days of free trial period.To prove his point, the guy showed me the website and the Terms and Conditions section for Trial Period offer. This was never showed to me at the time of registration. This came as a surprise to me. I asked to speak to a Supervisor there and then.
Also, the account cancelation request was still pending as no one came to pick the DVD . The agent said that he will arrange a callback within 24 hrs as they donot have the option to do a warm transfer (really weird).
I waited for 2 more days and I didnot hear from anyone.
Later I called back again . I was given another fake commitment that the call back from Supervisor will be made the same day before 8pm even though the Customer Service closes at 7pm.
When I waited 1 more day for the callback; to my surprise the delivery boy from SeventyMM came to deliver another movie DVD, which I never requested. Before I could question him the boy left my door.
This meant, I had to again wait for the pick up before my account could be canceled.
Until this date as I am telling my story, my account is still active and I have not spoken to any Supervisors( God knows if they really exist).

Rajesh Marak

Member id: 645068

My Complaint Nos: 5558354, 5563124,5564516 ( and many more will get added to this list if I keep calling them)