Seventymm — Bad customer service

ujas_doshi

Address:

Maharashtra

Stupid seventymm customer care.

I got their rental service. They completely suck. Very bad service.

I am not aksing for the refund, because I pity the innocent delivery boy who works hard in the harsh condition.

Those sitting in the ac offices are shameless people.

For example, check the responses I hv got from the. Shameless!!

feedback details

account activation
status : open
posted by [protected]@gmail.Com, 2 days ago, visible to everyone. Approval : not reviewed
my account was paused from 15th to 19th dec, though I never wanted or requested for it. I am still not given the explanation as to why it was paused. Although the account is active now after 4 days of following up, I have lost 5 days of subscription. And my expiry date is not even adjusted according to the pause period. (It is same as what it was before this error from your side)

how do you explain this kind of pathetic service?

how will I be compensated for the extremely unnecassary and completely avoidable slip up?
comments (7) post a comment
posted by seventymm support, 2 days ago
dear, ujas doshi

subject: extention member ID: 659366

in reference to your mail,please be informed that lost 5 days add to your billing. The request has been processed.

Thanks and regards
janet
seventymm e-mail support
posted by [protected]@gmail.Com, 2 days ago delete
but, I can say only 4 days being added. Kindly make the correction.

Also, more than that, I think this demands an explanation. Why DID such a thing happen and how dop you plan to take care so that it does not happen in future.

Such issues are becoming so frequent these days that more than enjoying the movies, I am busy writing issues on your website. Serves no purpose at all.

Request you to explain this. And do not forget to add 1 more day to the subscription without fail.
Posted by seventymm support, 1 day ago
dear, ujas doshi

subject: extention member ID: 659366

in reference to your mail, please be informed that lost 5 days add to your billing cycle now it expiry on 04/03/2012. Further clarification please feel free to contact our customer care number[protected] for service assistance.

Thanks and regards
janet
seventymm e-mail support
posted by [protected]@gmail.Com, 1 day ago delete
how are 5 days added?

earlier expiry date was: 29 feb

now, expiry date : 4 march

can you explain me how is that 5 days?
posted by seventymm support, 20 minutes ago
dear, ujas doshi

subject:account conformation member ID: 659366

in reference to your mail, pleased be informed that you have requested to pause your account your account it was paused but automatically your account got reactive as per we investigate the lost 5 days has been added to your billing cycle. Further clarification please feel free to contact our customer care number[protected] for service assistance.

Thanks and regards
janet
seventymm e-mail support
posted by [protected]@gmail.Com, 8 minutes ago delete
do you understand my question?

its simple.

How are 5 days added?

earlier expiry date was: 29 feb

now, expiry date : 4 march

can you explain me how is that 5 days?

are you expecting a 30th feb this year? or any year?
posted by [protected]@gmail.Com, 5 minutes ago delete
"in reference to your mail, pleased be informed that you have requested to pause your account"

request you to correct your above statement.

I had never requested for it. It was a careless mistake from your end.

Forget about handing me an apology, you are blaming me for your inefficiency.

Shameful...(this entire chain proves the same)

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Comments

Gracekumar

from Delhi, Delhi

Seventymm Service — pathetic support

Mr.Raghav
Your teamy don't know what business they do and request no one to became a member of seventymm.

purabshah

from Mumbai, Maharashtra

Seventymm membership — Pathetic service and customer care

My customer id is 1064432 with seventymm and i would like to complain regarding the service and customer care of seventymm.com. To lure customers for taking their membership they give good offers but after that there no service as regards to the delivery of movies. lot of days are wasted in your membership period because of their lax service. I have lost nearly 2 months of my membership days because of their goo[censored]ps and pathetic service. Since last 20 days there has been no delivery of movies inspite of my calling up their customer care and warehouse around more than 4 times. Everytime you call up they promise that the movie would be delivered either today or tomorrow but nobody turns up inspite of the complaints. I advise to not go for their membership as it would mean wasting your money.

Rgds,

Purab

arunima_patel

from Mumbai, Maharashtra

Seventymm — Customer services

I have been struggling with Seventymm services since I have taken the subscription. The company simply does not keep any stock of movies that one would want to watch and the movies that they have in stock are also in such low quantities that you never get them. There are movies that I have been waiting to receive for months.
At last after this frustrating wait I decided to cancel my subscription with them. I wanted to shift to their competitor bigflix who seem to have a better collection and more stock.
Since I put in a cancellation request I have only been waiting to get any movement on my request. Every day I get calls from them trying to sell me stuff from their e-commerce despite me telling them that I am listed on DND. Everyday when I call I am told by their customer services that my complaint has been escalated and they I will receive the call from their customer retention team which will help me with account cancellation but I never receive this call. It has been more than a few weeks since I have been chasing on this
All emails that I have sent to the company remains unanswered
In a nutshell the company and its services is a waste of money!!!