Seventymm — Very frequent delays in delivery and extremely poor customer support

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Mumbai Suburban, Maharashtra

Very frequent delays in delivery and extremely poor customer support


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Delivery Delay
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Posted by [protected]@gmail.com, 7 days ago, Visible to everyone. Approval : Not Reviewed
Did not want to start a new thread, but I have realized, my comments are never read.

hence creating a new one..

Have not got the movie 'Inside job' that I ordered on 23 Dec. As of today, 26th Dec, I have not yet recieved it.

Had ordered on 23 Dec

Not got till 26 Dec.

3 days delay. This has become quite frequent. Already the 2nd time in last few days

http://www.seventymm.com/Feedback/Detail/Delivery-Delay/59585/View

Is there any explanation for this?

Expecting a prompt response.

Also, my account has not yet been adjusted for this delay.

I was told that, everytime there is a delay, my account will be automatically compensated for the lost subscribed period.

Kindly extend my account for 3 lost days because of the delay in delivery.
Comments (9) Post a Comment
Posted by Seventymm Support, 6 days ago
Dear,Ujas Doshi

Subject:Bill extension Member id:659366

In reference to your mail, pleased be informed that the lost days are already been added to billing cycle. For further clarification please feel free to contact our customer care on[protected] for service assistance.

Thanks and Regards,
Amrutha
Seventymm e-mail support
Posted by [protected]@gmail.com, 6 days ago Delete
I m sorry, but it has not been added. Exiry date is still 6 mar 2011 as it was before.
Posted by Seventymm Support, 5 days ago
Dear,Ujas Doshi

Subject:Bill extension Member id:659366

In reference to your mail, pleased be informed that the lost days are already been added to billing cycle. Requesting your co-operation in this regard. For further clarification please feel free to contact our customer care on[protected] for service assistance.

Thanks and Regards,
Amrutha
Seventymm e-mail support
Posted by [protected]@gmail.com, 5 days ago Delete
2 days are added.

Instead, 3 days should have been added.
Posted by Seventymm Support, 4 days ago
Dear,Ujas Doshi

Subject:Bill extended Member id:659366

In reference to your mail, I understand that the movie "Inside Job " ordered on "Dec 23 2011 9:20AM" has got delivered on "Dec 26 2011". I regret for the delay caused. There has been a delay for "2" days and 25th(sunday holiday). Since there has been a request registered by you , your account expiry date will be extended for "2" days. Requesting your co-operation in this regard.


Thanks and Regards,
Amrutha
Seventymm e-mail support
Posted by [protected]@gmail.com, 3 days ago Delete
Agreed.

There was a delay of 2 days and a sunday (holiday)

But, the added period may also contain a sunday. I mean, the extended period of 2 days may also include a sunday.

Hence, request you to add all 3 days.
Posted by Seventymm Support, 2 days ago
Dear,Ujas Doshi

Subject:Bill extension Member id:659366

In reference to your mail, pleased be informed that the lost days are already been added to billing cycle. For further clarification please feel free to contact our customer care on[protected] for service assistance.

Thanks and Regards,
Amrutha
Seventymm e-mail support
Posted by [protected]@gmail.com, 12 hours ago Delete
Kindly either give a proper justification or add 3 days.

You are not adding the lapsed period because o[censored]r mistakes. Along with that, u are not giving any explanation for that.

A very bad new year wishes for u!!

And, do u think i m going to waste my time and money calling on that number. Dont ever post that message again. If this is a forum for support issues, this should do that.

Y do u redirect everytime to ur telephone number when u relaize your inefficiency.

This needs an escalation now.

I am goint to forward this mail chain to the CEO asking him the explanation for this.
Also, do not forget to lookup for the text from the thread on google. (Maybe try in a days time)

I still request you to correct your mistakes and give a compensation that is the least expected if not anything more for the qualitative loss when you fail in delivering.

-A frustrated customer
Posted by [protected]@gmail.com, 12 hours ago Delete
P.S: If possible, kindly let me know the email ID of the technical support incharge or someone whom I can bring this in notice.