Sheikh Jamil Ahmad — Air India Certificates Problem

Address:

Chennai, Tamil Nadu

I am a scientist working in one of the established research labs in the country. A recent trend that has become common with all government funding scheme is the enforcement of the need of a certificate from Air India and the compulsion (which wasn't enforced earlier) to travel on by Air India.
The incident happened when I called up Air India office today at 3:30 pm to check if there would consider working over email, as I was unwell and the Egmore office is a 40 km drive from my residence.

I looked up Air India website and found this information: [protected]@airindia.in, 23453301/23453366. I called both numbers several times (atleast 10) and no one pick up the calls. The toll free number seems reserved for BSNL users.
Then I called their office at the airport, maa.[protected]@airindia.in,[protected]/[protected]/ [protected]/[protected] and call was promptly pick up by a gentlemen, who said "Yaaru?" and I replied with my identity and he left the phone with his friend/colleague who said "Hello?" and on hearing my voice promptly kept the phone down and went his way.

Air India seems to put in an extra effort to make customer interaction and service as unpleasant as possible. And the government forces us to work with and travel with such offices/establishments. Am still to get my certificate, guess I need to drive down.