[Resolved]  Sheikh Jamil Ahmad — Air India executives were rude, Unable to see my husband next 8 months helpless

Address:

Chennai, Tamil Nadu

I am Archana Manigandan I booked a flight (AI571--PNR--JEWEW) from chennai to mumbai timing 8.45pm. I received a call from air india help desk saying its been rescheduled for 9.50pm. I reached the airport at 8.40 and being new passesenger I was searching for the departure and atlast I entered at 9.00 pm. When I went to the counter they told me I was late and the officer asked me to contact the desk, I don't even have any baggage and its possible if they accept. When I approched the air india desk which is inside the airport they didn't even listen to my quiery. I apologized and beggedd I convinced them but no response. The person was very harsh and he asked me to leave the place, when I approched the higher officials they were also very rude and they didn't even stand and reply to my questions. Most of the time Air india flights getting delayed for which, being a customer we are not asking any compensation for our valuble time. Mistake happens that doesn't mean to say that they will not reschedule for next flight or give cancellation charges. I paid RS 9517 for the flight and they don't even have courtesy to answer me. Due to their cunningness I was not able to meet my husband who is above to fly from bombay to join his ship. Now I need to wait for next 8 months to see my husband...its very painful..I begged the executives nothing happened. Very much frustrated with the service. I am filing this complaint not only for my compensation, executive should treat the passesenger in a good manner. More than 4 times I contacted the Air India call center they simply put me on hold and saying nothing can be done..thats y I wanted to register this as my complaint. I hope I will get some resolution.