Sheikh Jamil Ahmad — Boarding

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,
I had booked an Air India flight AI-9601( tickets no. 098-[protected]/01/03) tickets from Delhi to Port Blair via Bhubaneswar for 26 February, 2013 with my 1.5 yr daughter and husband. I had booked it online and it was confirmed ticket I had in hand. I arrived at airport on time.I reached on the airport at 4.10am and flight timing is 5.30 am mentioned on my Ticket. Wasn’t it weird that when you have a confirmed e-ticket in hand and you reached before 1 hour 20 minutes before the flight departure time. You have been denied boarding the flight on coming at AI counter for the boarding pass, the staff took the e-ticket and was about to give us the boarding pass. But some other person in their staff, probably some senior, asked not to give us the boarding pass as you are 15 minutes late. They told me to talk with senior who is standing if they will say we will give you boarding pass however they told me that all flight passengers are already checked in. I requested them also that i am on time they bluntly said we can not give you boarding pass as you are late and when I request them they told that as we are seeing you can not walk because you are physically handicap, but I told them when i can walk inside the airport why I am not able to walk till the plane. When they feel that I will not move from there ,so they told me that we can do a favor to you on the same ticket you can tomorrow without any extra and they have mentioned the same on ticket also and the time mentioned on the ticket 4.35 am after 25 min request. When i said that please allow me to board the flight and send my luggage tomorrow I don’t have any problem. So at 5 o clock they told me that flight is already gone, now its not possible but the flight departure time was 5.30 am. I heard some incidences related Air India's mismanagement from my family/friends. I thought it does not happen always. Unfortunately, I booked this flight and there it was. Air India at its worst. Staff was so blunt and ignorant, I cannot explain. I had to reach to my sister place in the afternoon same day and after that they denied give the new ticket for next day, they are giving me alternative that take fresh tickets on triple price because this ticket is useless now, as i have booked it in September so it is cheap in amount, so nothing will be adjusted. So by this we can say that if somebody booked the ticked in advance he has to face this kind of problem. I request to please take action against these Air India Company for being such rude, ignorant and mismanaging things. They cannot manage the bookings or may stuff more people in the flights with extra bookings in and then remove some at last moment like us. I swear not take Air India flight again. What will happen if a person has some medical or family emergency?