[Resolved]  Sheikh Jamil Ahmad — UDF charges in Delhi Airport by Air India

I was travelling from Bangalore to London on 25th May 09. I was travelling by AI-9505 from BLR to DEL and by AI-111 from DEL to LHR.

I got the boarding pass for both the flights in BLR. When I landed in DEL, the Air India customer support executive took my boarding pass and put a seal "NOT VALID FOR TRAVEL" and asked me to take seperate boarding pass at international airport. When I approached the Air India desk for boarding pass, he asked me to pay 1300 Rs UDF. As I did not have much time left for my flight, I had to pay and get the boarding pass. I feel cheated.

My transit time was just 2 hours in delhi. But I paid 1300 Rs in UDF. Please help to get the money back and to stop this practice in DEL airport by Air India counter.

Flight No From To Departure Time Arrival Time
AI-9505 BLR DEL 25/5/09 9:30 25/5/09 12:00
AI-111 DEL LHR 25/5/09 14:00 25/5/09 19:05
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Aug 14, 2020
Complaint marked as Resolved 
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Hi!
It is not AI charging UDF.It is DIAL(GMR Group).Every passenger who travels from Delhi Airport has to pay UDF(domestic-200/- and international 1300/-).so better it would be, if you people get the full information before booking a flight.

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