Sheikh Jamil Ahmad — UnAceptable Penalty Charged

Hello,

My mother was travelling by Air India Flight From Bombay to Minneapolis & Return..Her Return Ticket from Minneapolis to Bombay was on 16th Feb 2008.We got her Ticket postponed to 28th Febmore than 15 days agofrom date of her travel.In this Process we called Air India, Chicago Office asking about her postponing the ticket.They said that there is no penalty for this ticket & we need to send money order of $20 for postage with the details o[censored]S contant & they AirIndia will take take of the rest.We did so then When we called again for confirming the ticket they said that you never confirmed the date of postponment & now AirIndia will levy $100 as penalty because we called in a 7 days time frame.
Our Issue is in the first phone call the person never postponed the ticket but only asked us to send the money order.When we called up to confirm the recipt of money order after few days, Air India said they did recieve the money order but the ticket had not been postponed.So they need addition money to postpone now .This weas deficiency of service & unfair leving of penalty.We request that our penalty of $100 should be reimbursed.

Mugdha Deshmukh