Sheikh Jamil Ahmad — Damage of check in baggage and non cooperation of the airline staff at Mumbai airport

Address:

Mumbai City, Maharashtra

I had booked to n fro flight with air India from Mumbai goa Mumbai sector AI660 DDT 20.09.2013. At the time boarding the flight at goa airport , I asked the flight attendant at the check in counter that I am carrying wine bottles with me , he suggested that I put in checkin baggage and he also said that he will put a fragile sticker on the baggage so that it will be handled properly . At Mumbai airport , to my shock the bagged which had fragile sticker was damaged and the entire 2 expensive wine bottles inside were damaged , all my clothes and books got spoiled . There were some important papers as well , which are also completely soiled and torn. What I more shocking i tht Mumbai air India officials were uncooperative and not willing to register my complaint .mr Bromwick tells me write a complaint online and address it to station manager goa . Is this what I pay for convenience , safety and security of my goods . Highly shocking . My flight details are ai 660 goa mum Moreover the lady and the officer at Mumbai airport were not even willing to listen to my complaint the person was more interested to go home at 430 pm . He completely ignored my complaint and said that I complaint it online against station manager goa airport . What kind of customer care is this . I was trying to show them the damage to my goods , but they were just willing to understand my point .