[Resolved]  Sheikh Jamil Ahmad — Flights Overbooking: Fare Refund for the cancelled ticket not received as yet,

Address:

New Delhi, Delhi

I had a flight booked for 2nd Jan '2013 from Delhi to Singapore ,The flight details are as follows:

Flight No : AI380 timings: 00:05 Terminal 3

It is pertinent to mention that I made the booking on 16thSeptemberand my ticket was confirmed.But When I reached at Air Indi counter at New Delhi Airport ,for checking in my luggage ,I was told that the flight was overbooked and they could not issue a boarding pass to me.And they suggested two options of sending the left passengers to Singapore. Either they could issue a boarding pass and the ticket for a flight via bangkok or another flight that goes viaHongkong to Singapore,which would take 4 hours extra to reach Singapore .
Later I found that they were issuing the boarding passes to the people who had done the web check in. Because the person right after me got the boarding pass.But I was not issued since I had not done the web checkin.

I kept requesting the staff to issue the boarding pass ,but to no avail.And the way the staff was behaving with the passengers was really disgusting.The hassle and the trouble that me and my family bore that day can't be explained in words.I had to reach Singapore the next day at any cost as I had to take an exam.

Considering all the circumstances , I decided to cancel my Air India ticket and rushed to different Airlines counter for checking the
tickets availabilityfor the next direct flight to Singapore.The whole night I spent at Airport and my parents also were in trouble waiting with me till next flight check in formality started. .I literally had tears in my eyes arguing with the Air India staff,but none of them were ready
to help.

I got my ticket cancelled there and then after getting assurance from the staff for the full refund . Also they put a stamp on my ticket for full refund of the amount, I had paid for making the booking.


I have dropped an email to [protected]@airindia.in.Below is the email
that Ihave received from them

> Dear Customer,
>
> Thanks for writing us!
> Greetings from AIR INDIA,
>
> We are processing the refund as per the fare rule against cancelled
ticket. Kindly check your same card account with in 2 weeks for the credit.
> Assuring you of our best services at all times.
>
> Regards,
> E-Commerce/ST
> Air India


The total amount spent in buying the ticket was RS 15,664.00 which was
$366.53 singapore dollars at that time.
Please find the booking details abelow:

Booking Reference Number (PNR) JP8F2
Web Reference : AIBE5391950
Issuing Airline : Air India Ltd.
Issued Date : Sun,16 Sep 2012.

But the email does not find mention about the full refund.It was Air India fault nd they should bear all the penalties and taxes .
What is actually meant by refund will be done based on fare rules against cancelled ticket.

Till today I have not received any refund in my account. The Ticket was booked online and the amount should be credited back to my acccount.

I have spoken to Air India Customer helpdesk in India and Singapore ,but they put you on hold for long and finally you end up disconnecting the phone..Aslo dropped several emails ,but have not heard back on this.

Please take this on priority and help me with a quick reply.
I am really pissed off with the kind of service Air India has been providing .
I will never suggest anyone to take Air India flights.I would rather prefer taking other budgeted Airlines,which atleast don't have this overbooking funda......Really disgusting ..

Even If you have a confirmed flight ticket ,you may not get a boarding pass.




Regards
Loveleen