[Resolved]  Sheikh Jamil Ahmad — Negligence of air india officials to not inform us about the flight being preponed, and still issuing us the boarding pass

Address:

Mumbai City, Maharashtra

We had our flight tickets issued of 15th November ,2012 Air India, flight no- AI 472 having departure time 2.30pm and arrival to Udaipur city at 3.45pm. The issuing date was 25 october, 2012.
On 15th november we reached the domestic airport of mumbai at 12.30, we checked in at around 12.45, we got our boarding pass for the flight, we were in all 3 people, our luggage was also checked in. Around 1pm we did our security check, and proceeded further after having lunch and waiting for the flight. All the computer screens did not show our flight details , on asking the airport and the air india officials, they said that the screens do not show the updated information all time. After almost an hour we asked another air india official, and he said our flight was preponed to 10.30 and has already left. It was complete negligence on the side of air india officials who could not inform us about the flight preponed. Our entire one day of the tour was hampered because of air india's officials carelessness. They just told us that the given number was unable to be contacted which is just a false statement. Since we were already given the boarding passes for the flights and there was no flight over there, it was again the stupidity of the officials to issue us the boarding passes even after knowing there is no flight. We were later given the flight tickets for next day 16th november for 3 persons. Since i was helpless at that time, we couldnt do anything. Now i would like to claim up for our hotel stay and hampered tour costs of two days from air india.
I would like to claim up from air india a sum of Rs. 25000 for 3 persons, for our hotel stay, and 2 days of our tour being wasted.
Thank you.