[Resolved]  Sheikh Jamil Ahmad — Not refunding the money

Address:

Lucknow, Uttar Pradesh

We had booked air india ticket from Delhi to jammu and return ticket as well on 12th april for the journey date as below:
delhi to jammu:21st june 2012
jammu to delhi:25th/24th June 2012
Due to unavoidable circumstances we are unable to perform the journey on the above mentioned, so we rescheduled the ticket to 15th june 2012 and 18th june 2012 respectively. Due to unavailability of the return tickets,only delhi to jammu ticket has been rescheduled to 15th june 2012. We want refund of our return journey ticket but they are everytime giving some or the other excuses. they are saying you will get money at delhi. sometimes they are saying you will get money in Jammu.
not sure what to do?
we have booked this Air india ticket from one of their booking counter in Hazratganj Lucknow Uttar pradesh.
PNR no:aijywnp
E Ticket no :[protected]
Kindly help, as our almost 28000 rs is with Air India.
I tried reaching air india customer care as well and other sources,but no one is attending our calls
my father is a kidney patient and my mother is heart patient.
single penny is very precious to us
Due to shortage of time in jammu and delhi, we will not be able to enquire on the air india counters there as my father undergoes dialysis twice a week,
so the whole journey is been planned according to dialysis dates.
kindly help.