Sheikh Jamil Ahmad — refund of amount paid towards taxes for domestic flight

Address:

Goa

i am a frequent flyer with air india but due to unavoidable circumstances i reached 10 mins late to the airport and was not allowed to board my air india flight from goa to mumbai on 4th october (PNR no. Z531R) at 7:00am. i was going to travel alone with my infant baby. As per rules, i am eligible to get a refund of the amount paid towards taxes. I have been trying to get a response from air india customer care for the past 2 days none of their numbers are answered including the toll free number even after holding the call for more than an hour. pls help me get the refund from air india.