[Resolved]  Sheikh Jamil Ahmad — Refused acceptance on Flt AI-905

Address:Chennai, Tamil Nadu

I Michael Joseph Gallyot am a retired Air India staff. On 29 May I went to Chennai airport with my staff tkts for Flt AI-905 Maa/Dxb. However on reaching the counter staff referred the tkt to the duty manager who told me to wait till he gets clearance from the higher authorities on whether he can accept my wife and myself. Flight AI-905 of 29 May was an open flight, hence there was no problem of seat availability. We waited for almost two hours before the duty manager told us that he was unable to accept us on the Flt. And went on to explain that he will get into serious trouble if he were to accept our tkts (authentic AI 098 documents) for Flt AI-905 Maa/Dxb. Here I would like to say that during the course of this year I have travelled twice from Dxb/Maa on AI-906 and once from Maa/ Dxb with these very same tkts and I was accepted for the flight. What went wrong this time I just could not understand but what can a poor retired senior citizen do or tell a duty manager who refuses to honour an AI tkt on an Air india flight that was going light by about 40 seats?

It is truly incredible, inexplicable and totally unacceptable, because the world over is made to understand that there is only one national carrier and that is Air India. And yet an Air India tkt is not being accepted for travel on an Air India flight, what on earth is happening? I request the authorities to kindly set the records straight and please make up your mind have you all actually accepted the merger or do we still have a devide Air India/Indian Airlines? What ever the turmoil retired senior citizens like me should become your victims of malice.
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Aug 14, 2020
Complaint marked as Resolved 
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