[Resolved]  Sheikh Jamil Ahmad — Request for refund

Address:

Tamil Nadu

Hi,
My name is Thangam d/o Sangardas, Booking reservation number :7I7L3S & Airline confirmation number (s) : Air India Limited Z8WEL had booked my Air India flight from Chennai to Singapore on 02/07/2013 boarding time at 13.15pm there was 10 traveller including the children in a group and we was there on time around 11.45am at the airport.Last check in time at 1.00pm before flight,Kindly see attached file!!! There was noone at the baggage counter as we approach a Air India staff and he told us to take another flight as the baggage counter is closed. He didn’t show courtesy to explain or help us but we end up waiting helpless and confused outside of the airport with the small children with no mercy. The next day the children need to go to school and they missed the class. With helpless and we got to check in to another hotel. Is this the way to treat foreigners??? Just that your staff is not around and the counter is close,is it fair to us ???!!! Is this the Head management decision or just a normal staff from Air India???!!

The air tickets expense per person s$ 170 singapore dollar x 10 person, Total: s$1,700.00 Singapore dollar and also we spend on the hotel and transportation,it was waste of time and money.We booked another flight ticket to Singapore on next day flight 03/7/2013 same boarding time at 13.15pm,we check at the baggage counter at 11.30am and to my shock at 12.00pm to 12.30pm the baggage counter was open and there was people clearing their luggage around that time. what are you going to say for this???!! Is this the procedure and rule and regulation of Air India. When we reach the waiting hall,Air India make us wait for an hour. Seriously to say that we are very disappointed with your services and make sure the trouble we went through because of the airlines will refund us the money. Seriously unfair customer service, I need a reason and refund!!!!!!!!!!


Please reply as soon as possbile!!!

Thank u,

Thangam d/o Sangardas
Contact No: +[protected]