[Resolved]  Sheikh Jamil Ahmad — Seat allotment

Address:

Delhi

This is with reference to the reference number WB-IDEL[protected] wherein I lodged a complaint regarding the allotment of seat in AI 127 dated 29 03 2012 for the ticket number 098-[protected] . DEL-ORD.


I had checked in via the Air India website (at round 0830 Hours on 28/03/2013) online for my parents for that flight (more than 16 hours in advance) so that we could get a good seat but despite this we were allotted the last rows ie 48 B C . Thereafter I rang Air India customer care service and was told that the seats have been reassigned in accordance with my telephonic request and the new numbers were 19 J K .

I again reconfirmed this with the customer care[protected] that whether the seats have been reassigned at around 1200 hrs and again at around 1930 hours and was reassured that the seats were 19 J K but to my utter dismay my parents informed me later that they had been allotted the seats 48 B C only and not the seats 19 J K as told to me by the customer care reps.


I wish to know who is responsible for misleading me and giving false information as well as assurance .
In all probability the person at the check in counter did not assign my parents the reassigned seats or the customer care representatives mislead me THRICE.

I need an answer for this and the people responsible and I will explore all possible legal means to fix accountability for giving fraudulent information,misleading , cheating and causing undue harassment for one of the purposes for providing web check in facility is to give the passenger an opportunity to choose the seat of his/her choice where as in this case it has proved to be a nightmare!