[Resolved]  Sheikh Jamil Ahmad — Staff being rude on call

Address:

Bangalore, Karnataka

I called Air India Customer care at 2:09 on 13/01/2013 and spoke to a Staff named GIRI, I dont know if he was Drunk or Sleepy, he was very RUDE on the call. I wanted to know which are the Dreamliner Flights available for Travel to Delhi, and I was complimenting by letting him know that I wanted to get an Experience travelling in Dreamliner as I have heard good feedback and reviews about the B787, This staff (GIRI) was so RUDE on the call mentioned below are some statements made by him.

What you want?
You want information or not?
What your so childish...
There is a call waiting, your taking so much time.
Helloo gentlemen, you want information or not?
Hellooo your blaming me ah?
I know your talking softly, now what I have to do?

I was shocked, the way he was speaking to me. I told him see I am being so polite to you and I have not abused you, I am talking very softly, he kept me on mute and then when I told him I know you have kept me on mute, he disconnected my call.
I have wrote a Complaint feedback on Air India website Reference Number is WB-DBLR[protected]

I called again to Air India customer care and spoke to a Staff (Firoz) to tell what happened on the previous call, what his colleague (GIRI) did on the call. I asked him where their call center is located, he told its in Mumbai. I asked him if they were Direct Employee of Air Inida or it outsourced to someother company, He told me it was NOT Air India and it was someother company. Then he told I cant give that information, I replied saying I got to know that Air India has outsourced its call center.

And Air India has outsourced its call center to some junk company who has such unprofessional employees who spoil the Reputation of their company and its Client.

The staff whom I had called again to complaint has told that I would be getting a call from Air India. This kind of Customer service is NOT Acceptable.

Syed Nazeer
[protected]