Sheikh Jamil Ahmad — wrong information given on my bookings

Address:

West Bengal

Dear Team,

This is a peculiar case, wherein I tried to book my tickets online from Kolkata to Udaipur on the 9th july, but somehow the webpage showed an error, I called up the customer care department and the executive informed me that the tickets haven't been booked. I called the customer care twice to be sure, being on hold for an approximately 2 hour period in total and both the times i was informed that the tickets are not confirmed and that i need to re book them. Also, on being asked they informed that the money will be credited within 2 working days ( back to my credit card, which i had used for the transaction).
Also, I called the air india office in kolkata ( airport), and they informed me to visit the air india house ( chitranjan avenue) to get the problem solved. On visiting the air india house, I was informed that since this is an online transaction I would have to write an email to get this solved.
Please help, as i am clueless and i want my entire refund back. The following details were obtained by me only after visting the air india office, until then I was under the impression that the tickets haven;t been booked! I was in a shock when they told me I hold confirmed seats for the 9th July.
I had booked 6 tickets for this sector, the web ref is :AIBE7244738 and one of the PNR is: AI JQ468.
Your urgent assistance in this regard will be highly appreciated.