ShopClues — Faulty charger and battery

Address:	Andhra Pradesh
Website:	www.shopclues.com/

I ordered an HTC Mobile on 14 Feb 2013, with the online shopping store 'shopclues.com' .
They shipped me a phone aloing with a sony ericsson charger, when i questioned the customer support team for the same issue they said the issue is not in their hands and they cannot do anything about it.
And now the phone is dead i cannot claim warranty as the forgot to send an appropriate bill or i should say a genuine bill which would have eased my pains.
When i contacted them again on 7th Aug 2013 they sent me a mail stating

Hello,
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 386641, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.

Shopclues Customer, Aug 08 10:02 am (IST):
I have not received the invoice copy for my product.kindly do needful.
_._



Cheers,
ShopClues Support Team.


I got another mail the same day stating

Hello,
Greetings from Shopclues.com
Based on your concern we would like to inform you that within 15 days of delivery invoice missing request can be fulfilled but according your order details you received this product 7 months back. Hence, we are unable to fulfill your request.
We appreciate your patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.
Seeking your co-operation.
Thanks,
Akhtar
ShopClues Support
S::S

Shopclues Customer, Aug 08 10:02 am (IST):
I have not received the invoice copy for my product.kindly do needful.
_._



Cheers,
ShopClues Support Team.

The support team says they are helpless and cannot do anything about it.
I am left with no option but to buy a new battery.