[Resolved]  ShopClues — Not Delivered the product but order status shown as delivered From Shopclues

Address:

Bangalore, Karnataka

I have ordered a Nokia Mobile 206 on 27-March-2013 (Order No 2876945) at shopclues.com. Already I have paid the amount. Till date the product is not delivered to me. The shipping agency BLUEDART (Tracking AWB no [protected]) updated like shipment delivered but i didn't get the product. I contacted with BLUEDART and clearly mentioned the problem , but no proper response from their side. Then i keep on calling shopclues Customer Service Personel and every time they will tell within 48hrs we will resolve , but it's almost 30 days . I did communicated through e-Mail and Phone and also raised complaints 3 times . Every Time they said apologies and need 48hrs of time. I am really irritated and mentally distrubed due to their non-professional and careless attitude towards me while I was asking for a solution since 1st April 2013 and also no proper update from shopclues.com on any mode to me. Since I am unable to trace any concerned top authority of the shopclues.com except customer service, I request you to kindly help me so that I can get my money refund. The Billing and Shipping is issued in the name of Madhukar Adimurthy. Disputed Amount: 3235 .

Kindly provide a resolution for my problem.