ShopClues — Pathetic customer service and not at all good response | |||
pathetic cust service and dont even understand english.. pay some extra bucks and get some good people.. I placed a request to return on 28th sept i was asked to send pic to which i replied that even if i send a pic it wont clarifyy anything as the merchant can say that we opened it and then took pic then got a mail again stating issue would be resolved in 3-4 days i called after 4 days and was asked to send a pic so why this was'nt communicated at beginning then sent pics and no reply till now called cust service and no help at all. even opted to speak to a manager was promised a call yesterday but no call till now so called today and asked for supervisor was on hold for about 25 mins and no one answered also my balance was finished so the call disconnected did a top-up and called back had a very bad experience as the person did not even ask what i am looking for and started the script blindly waiting for a call from them lets see what happens only the IVR says indias biggest shopping... but in real its pathetic even smaller companies then you are well know for its customer service.. You guys needs to be ashamed of it as its a failure from your end.. If i dont get a resolution (Replacement) within 2 Days then i dont want to be with shopclues anymore and want my order to be cancelled.. even would like to take it further.. legally It would be glad if you take this message seriously... Regards Mayur Gaikwad [protected] Was this information helpful? | |||
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ShopClues customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
sorry but whatever solution u have please communicate thru this forum as its 14 days now and still pick-up is nt done
very unhelpful reps in your cust service - Order Num : 7058501
will never ever come again to this company or recommend anyone
at a point after speaking with manager - liton i thought something would be done in 3-4 days
but called today and got to know that as pick-up is initiated on priority
after that when they receive the product then they will create a new order with a new order num and normal SLA
which is totally unacceptable..
its better if a place a new request now itself on anyother website like flipkart as they deliver within 2-3 days and no issues
very old cust with flipkart and never had such a poor experience
if shopclues cant take the proper responsibilities of the product and make sure cust experience is not hampered
so why to have so many merchants..
very unhappy with the kind of treatement i am getting from shopclues
also i placed request on 23rd
hoping that will be able to use the phone before navratri
which is almost done
and still no phone to use
even on shopclues itself the prices for samsung galaxy grand duos have dropped extremely
anyway i have paid 1200 extra
as per the price now
still i have to wait so long
and even i have to call them again and again
which costs a lot of money
I[censored] would like to hear more from me about the experience then please contact me on the number given below
Regards
Mayur Gaikwad
[protected]
very unhelpful reps in your cust service - Order Num : 7058501
will never ever come again to this company or recommend anyone
at a point after speaking with manager - liton i thought something would be done in 3-4 days
but called today and got to know that as pick-up is initiated on priority
after that when they receive the product then they will create a new order with a new order num and normal SLA
which is totally unacceptable..
its better if a place a new request now itself on anyother website like flipkart as they deliver within 2-3 days and no issues
very old cust with flipkart and never had such a poor experience
if shopclues cant take the proper responsibilities of the product and make sure cust experience is not hampered
so why to have so many merchants..
very unhappy with the kind of treatement i am getting from shopclues
also i placed request on 23rd
hoping that will be able to use the phone before navratri
which is almost done
and still no phone to use
even on shopclues itself the prices for samsung galaxy grand duos have dropped extremely
anyway i have paid 1200 extra
as per the price now
still i have to wait so long
and even i have to call them again and again
which costs a lot of money
I[censored] would like to hear more from me about the experience then please contact me on the number given below
Regards
Mayur Gaikwad
[protected]
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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We are regretful for the inconvenience caused to you. We request you to share the order details so that we can get this checked and revert with the plausible resolution. For other assistance, write to us at ShopClues.com/support.
Regards,
ShopClues Support