[Resolved]  ShopClues — ShopClues not returning Defective Product

Dear ShopClues,

I hope you are having a good day. In order to run a successfull online retail store, you need to take care of customers and keep them happy. It is as important as setting up a website and the infrastructure. I believe that you'll resolve my problem and I'll praise the good service of ShopClues.

Please read the following very carefully.

I purchased Callmate's Canvas HD Flip Case on 10 April 1PM (product code- 346292). I got the shipment on 16 April.

The product have the following problems:

a> Manufacturing Defect: The case should be compatible with my mobile (Canvas HD), but it doesn't fit.

b> Damaged: The case is damaged.

c> Quality Issues: The product is of the worst quality and the front is not leather.

d> Significantly different from description:

As you can see, this item meets almost all terms and condition that needs to be met in order to return an item.

Hence, I hereby complain about the poor quality of the item and want to return the shipped product as soon as possible. I want my money to be transferred back to my SBI account.

Your customer service replies very late, please fast track my case. I have never seen this slow customer service.

ShopClues Support sent me an email on Apr 24 04:28 pm that they have "checked the product and packed the completed product". I don't care what you did. I just know that the product that arrived at my doorstep was fully defective and I WANT MY MONEY BACK. Please do not try to exchange the product, as I am shocked by the low-quality of the product.

Photos:
https://shopcluescom.zendesk.com/attachments/token/dvhvxxfgkyorf6o/?name=defect_...⇄
https://shopcluescom.zendesk.com/attachments/token/q1okbjljddvqost/?name=defect_...⇄
https://shopcluescom.zendesk.com/attachments/token/jlsdieee5xxtrlw/?name=defect_...⇄