ShopClues — they not even bothering to reply to me

i ordered cushions from shopclues.com on 25th august with order number 6250867 and when i received these n found that they r just half in size frm normal cushions n now when i asked them to return then nobody from their side bothered to talk wid me or mail me .. cushions r to support back but they r so tiny that they wont even touch the back when sitting on sofa .. attached the foto as well n outlined the size of real cushion on the pic
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Dear Gursimran,

We regret the inconvenience caused to you. We cross-checked the same and you have received the ordered product as per details mentioned on the product page. We would also like to inform you that the return request for the received product has exceeded the time lines of our return policy. Please read it carefully - http://www.shopclues.com/return-policy.html. For other assistance, write to us at ShopClues.com/support.


Regards,
ShopClues Support
Dear Gursimran,

We regret the inconvenience caused to you. We cross-checked the concern & you have received the same ordered product as per the details mentioned on the product page. We would like to inform you that the return request for the received product has exceeded the time of our return policy. Please read it carefully - http://www.shopclues.com/return-policy.html.


Regards,
ShopClues Support
Dear Gursimran,

We regret the inconvenience caused to you. We cross-checked the concern & you have received the same ordered product as per the details mentioned on the product page. We would like to inform you that the return request for the received product has exceeded the time of our return policy. Please read it carefully - http://www.shopclues.com/return-policy.html.


Regards,
ShopClues Support
i bought the product with trust in ur site that i wont get anything wrong so i didnt bothered to check it immidiately and moreover the person isnt free to immidiately check n do everything .. i have other works to do as well .. and return policy comes when there is defect in product but here u sent the wrong product ...

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NOT RECEIVED ORDER

MY ORDER NO. IS .23247425 I have not received my order till date, I checked my parcel at bluedart office in Indore, but they told that they have no clue about the reference no. [protected].I paid by debit card. Plz do need full.

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Order placed on 28/10/2014 but till now not received goods.

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HI note the order no[protected] on 29/10/2014 but still m not received the order so what the time of delivered the order after 10 day order not received WHY ...

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And I have received tooth dispenser what should I do with this product.
I want a full refund. Or pls re pace my product as soon as possible.
Order no. 92623897

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