ShopClues — worst product and service providers

Address:

Mysore, Karnataka

Dear Sir,
My order number shop clues.com is : Shop Clues order 2886533
it has been more than a 2 months since i have placed an order
(order item: V hand grip heavy and company : fitness world ) in shop clues,
after placing an order they have shipped their item after 10 days,
and the product was not which i saw in their website and the delivered product
was cheap quality, damaged and different in specification and design.
so i requested for replacement, then again they delayed to buy back the product,
i have sent several mails and i attached the comparison and damaged part of the
product image with mail, finally they agree to buyback.
after buyback till today it has been more than 1 to 2 months, i have already purchased
the product from different place as i had necessity of the product.
i am asking them to refund the amount but they are ignoring my mails.
and my calls. they told they will can only give replacement but they have not
did that till date.
i don’t need this kind of worst service from them, i need my money back.
kindly help.