[Resolved] ShopClues — Wrong product delivery | |||
Hello, I have ordered one mobile case form the site www.shopclues.com. This is the link i have used to purchase http://www.shopclues.com/smart-flip-flap-case-cover-pouch-for-micromax-canvas-a110-superfone-2.html. In this link they have shown a white case and after i get the delivery i have found that the case is black in color. I have contacted their customer care and didn't get a positive comment from them. But all the other major online shopping sites provide replacement of any wrong deliveries occured. So please help to solve this issue. Below i have added the details Order number: 2215343 Complaint ticket number: 129156 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi,
I've bought samsung laptop bag from ShopClues.com by looking to the futures rain cover and original samsung bag (attached screen shot).
But when it got delevered, there was no rain cover in bag and i doubt bag is not original samsung product by looking the quality of the bag.
I've contacted ShopClues.com customer support many timed, but they says "product that is delivered is that same that is mentioned on the website"
could you please help me on this.
Thanks
Khalandar.
I've bought samsung laptop bag from ShopClues.com by looking to the futures rain cover and original samsung bag (attached screen shot).
But when it got delevered, there was no rain cover in bag and i doubt bag is not original samsung product by looking the quality of the bag.
I've contacted ShopClues.com customer support many timed, but they says "product that is delivered is that same that is mentioned on the website"
could you please help me on this.
Thanks
Khalandar.
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
As informed to you on Jan 19, we have arranged the pick-up of your received product. We request you to share the invoice with the pick-up executive who will reach at the mentioned shipping address within 72 hours. We are very sorry for the inconvenience caused to you.
Regards,
ShopClues Support