Shopping Indiatimes — nondelivery

Address:

North 24 Parganas, West Bengal

I have purchased one mobile handset Samsung Galaxy Quotro and paid the value using my credit card on 16th June. they give me order no [protected] and sent me email also. they also told me that by 25th June it will be delivered. But till 24th June nothing happened and on 25th June i got a sms on my mobile and also a mail that my products is dispatch by Blue Dart and it will be delivered in 3 days. they also give me Blue dart AW no. but when I track 2 days after that, courier site does not give any information. on 30th June I got a call inquiring me whether my products is delivered or not. i told her that it is not delivered. She assured me within 2-3 days it will reached me and sorry for the delay.when it is not reached I again complain on 2nd July and they give me case ID no 954850 and within 3 hours I got a call. the person who call me again assured me that in next 24-48 hours I will be getting the mobile. again nothing happened. further i complain next days i.e. 3rd July and again today i.e. 5th July but nobody is taking pain to reply me and nothing is happening. I should be compensated for the delays and my matter should be resolved at an earliest.
thanking you.
sushil kumar bansal