[Resolved]  Shopping. Rediff.com — No Replacement of damaged product.

Dear Sir,

I had purchased a product from rediff shopping. After some days the product was delivered but was not what I had ordered and also damaged.
I lodged many complaints with rediff, they had a guaranty o[censored]p to 10 days. I had started complaining from the day I got the product, but in vain. I had also called up customer care ([protected]) but no use.
Please let me know what course of action to take.
Thank you so much for your concern and help.

I have mentioned below some of the complaints ([protected]@rediff.co.in) and conversation that I had with rediff.

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The product that I have received is having the following defects.
Take Immediate action to fix the issues !!!.

1. The product received is not what I had odered !!!
Product delivered: http://shopping.rediff.com/shop/productdisplay.jsp?prrfnbr=10309305&source=browse&frompg=mp3-playe...⇄
Product odered: http://shopping.rediff.com/shop/productdisplay.jsp?prrfnbr=10287286&source=browse&frompg=mp3-playe...⇄

2. The earphones are missing, not delivered???.
3. The USB connector is broken.
4. The LCD is scratched.

I am shocked and very disappointed with the amazingly poor level of quality in this product It is obvious that rediff was poor at best and at worst it questions the outcome of a professional product.
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I did NOT find any thermocol or bubble wrapping. There was just a paper box closed with a sellotape. Inside the box I found the product, but with lots of problems as mentioned before.
I did not find any packaging that could be termed as sealed.
Although, before paying for the product I had checked the external packet given to me by the Korier person. That was sealed.
I had also lodged another complaint for this:
<AUTO> 'Rediff=[protected]' Shopping: POST-DELIVERY-COMPLAINT
Kindly, arrange to replace the product immediately.

--- On Sat, 8/11/08, Support <[protected]@rediff.co.in> wrote:
From: Support <[protected]@rediff.co.in>
Subject: RE:'Rediff=[protected]' General Query
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Saturday, 8 November, 2008, 6:45 PM

Dear Subhasish,
Greetings from Rediff.com

We have read the contents of your mail and sincerely apologize for the
inconvenience caused.

However, we request you to kindly let us the know the condition of the
packaging which was received by you. Whether thermocol and bubble wrapping was
used for packing the product also inform whether the same was in intact sealed
condition so that we can assist you in
better way.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Wasim Shaikh,
Customer Service.
www.rediff.com
P.S: Please do not change the subject line for future correspondence
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