Rediff.com India Complaints & Reviews

I HAVE BOOKED "Nikon Ni-MH 2300mAh AA Rechargeable Batteries" THROUGH REDIFF SHOPPING WITH ORDER NO. Order No: 8550164 Date:[protected]. AND TILL TODAY[protected] I DID NOT RECEIVE THE MATERIAL IN MY ADDRESS ABDUL MAJEED K MUHAMMED KUTTY MURSHIDABAD, STATE-WEST BENGAL. I GOT A MESSAGE IN MY MOBILE ON 21-09-13 FROM "BT REDIFF" THAT THE MATERIAL IS DELIVERED IN MY ADDRESS THROUGH FEDEX TRACKING NO[protected]. SINCE THEN I COMPLAINED VARIOUS TIMES TO REDIFF SHOPPING AND FEDEX STATING THAT I DID NOT RECEIVE THE MATERIAL. BUT BOTH ARE GIVING THE STAUS AS THE MATERIAL IS DELIVERED TO ONE MR. PANKAJ. AND THERE IS NO ONE BY NAME PANKAJ IN MY AREA OF RESIDENCE. KINDLY HELP ME IN GETTING THE MATERIAL DELIVERED.

My complaint is against rediff online shopping. I purchased a chinese light sewing machine from their site in August 2013. The machine stopped working in its 2nd use itself. I tried to call on their toll free number, but it is invalid. I even e-mailed on their customer care forum, but there is no reply. Now what can I do? Please help.

Respected Sir/Madam, I had ordered an bike body cover on rediff shopping.com vide order no.8475852 and it was assured to be delivered in 5-7working days as per order confirmation (from [protected]@shoppingmails.rediff.com). In reply of my complain ID 'Rediff=[protected]' for delay in delivery of item, rediffshopping.com sent me email (from [protected]@rediff.co.in)on date 08-sep-2013 stating that 'your item is delayed and we will give you further dispatch and courier information within 3-4 days' i.e. upto 12-SEP-2013. But despite of reminders, I am getting system generated number 'Rediff=[protected]' only and they are not giving any reply/information regarding delivery of item and expected date. Please help in delivery of item 'or' if it can not be delivered then refund of complete money by the same way as it was debited that means online.

Hello, I purchased a Wooden laptop table from rediff.com. The product is defective and one leg of the table cannot be opened. As it is a manufacturing defect. I submitted a complaint and they asked me to ship the item back to the seller. I told them my problem and asked them to arrange a pickup. I also talked to the courier company ecom express and they said that if rediff says thay will get the pickup done from my home and return the product to the seller. It is their responsibility to deliver the right product but if the product is defective then they should take resonsibility and replace it. But they are not replying now on e mails. What if I return the product and then they will not reply. One of my friend has faced this as the rediff people do not reply after getting the product back and do not refund the amount. The customer care no. provided by rediff.com is fake. No customer care executive recieves call and call always get disconnected. Also, the phone no. of the seller is also fake, The no. of seller is always switched off or not reachable. Please help and get this replaced by rediff.com and tell them to arrange the pickup from my location. Thanks Sidharth Saluja [protected]

Sir, I have an e-mail id [protected]@rediffmail.com for many years, and lately I found I could not open my account, as the password has been chnged. The alternate e-mail. address is [protected]@yahoo.com which is not mine .I have complained before and nothing has been dione so far. I would like this problem to be sorted out, and I get my e-mail id back. My other e-mail id is [protected]@gmail.com Thanx.

http://shopping.rediff.com/product/life-size-teddy-bear-6-feet-standing/11673947 On 23.8.13 , I had placed an order for the above link. The order details are below : Let it be documented for future that 6 feet = 72 inches Let in be documented for future that image in above link is different from image attached below. Details of Order# 8447767 Item Description Qty. Price Life Size Teddy Bear 6 feet standing 1 4795.00 Shipping & Handling: Rs.499.00 Total: Rs.5294.00 Delivery Address: Ms Akriti Agrawal , Damodar Kanan, Kanhaiya Bagh, Sa. 15/229-L, Mavaiya,Balua Road, Sarnath,VARANASI , - , VARANASI , Uttar Pradesh : 221007 INDIA . Billing Address: Ayush Agrawal , AGRAWAL MOTORS, , Baldeoagh , JABALPUR , Madhya Pradesh : 482002 INDIA . If you need any information on the product, you may contact the vendor on working days between 10:00 AM to 6:00 PM Product Title: Life Size Teddy Bear 6 feet standing Vendor name: IND MART Contact Person: Gurpreet Singh,Gurpreet Singh Phone Number: [protected],[protected] Email Id: [protected]@gmail.com,[protected]@rediffmail.com The vendor does not respond to calls and calls get cut after 5-6 rings. Reply is awaited from Vendor. I am highly dissatisfied with product as A was ordered, B was delivered, payment was taken for A. Payment for A>Payment for B A refers to link above B refers to 3 feet teddy bear. As it is shown below, INDMart, Mr. Gurpreet Singh Narang promised white teddy 6 feet tall. 3 feet tall was recieved. Price was paid for white teddy I was cheated. He is not confronting me. That is why legal action is now being taken

Sir, I have placed order for "Wireless Spy Ear Bug" (Order No: 8427576) from Rediff Shopping on 19 Aug,2013. At the time of purchase I was told that the product will be new & unused. But after the delivery of the product I found that the product I have recieve is stolen by the rediff shopping, as when I opened the parcel I found the letter inside the box saying that this is a defective product and the customer has ordered it from Naaptol.com where as I have ordered it from rediff shopping. So its my request that a serious action should be taken against the company for doing such a cheating and refund my money at the earliest, as they are providing the product of the another consumer which I have not ordered. Yours sincerely, Vibhor Garg Ph:[protected] Email: [protected]@gmail.com

I HAVE DONE SHOPPING OF 2 SHIRTS FROM REDIFF.COM, AFTER RECEIVING ONE SHIRT WAS SMALLER THAN WHAT ORDERED. AFTER COMMUNICATING WITH REDIFF CUSTOMER CARE, THEY ADVISED TO SEND BACK THE SHIRT AND I DONE THE SAME ON 27TH JULY AND I CONFIRMED THE SAME ON PHONE AND EMAIL. I M REGULARLY COMMUNICATING WITH THEM ON TELEPHONE AND MAIL, AND I M GETTING SAME REPLY THAT YOUR CASE IN PROGRESS AND WE WILL SHORTLY GIVE U REPLY, BUT TILL DATE THERE IS NOT A SINGLE REPLY REGARDING SHIRT RECIEVED BACK OR ANY REFUND. 2 DAYS BEFORE I ALSO WARNED THEM THAT IF I WILL NOT GET REPLY,THAN I WILL GO IN MEDIA OR DO COMPLAINT, BUT THEN ALSO I HAVE NOT GOT ANY MAIL FROM THEM. PLS HELP ME OUT. HOZEFA NALWALA

sir i have a account in rediffmail named [protected]@rediffmail.com. But now someone hack that a/c. So kindly block that account for my security resaon, and the cullpit change whole setting in my a/c. I can't open my account now. My eailer password is sujitsarmah, and security question is yours best friend name is '' sujit ''

I ordered a purchase of a beard trimmer of make Proclipper, model RC-2000 (Made in China). The order details are enclosed as jpg files.
(The account was opened in the name of my wife, Sujata Dangwal).
Unfortunately, the trimmer hasn't worked even for a second and is not getting recharged at all.
Kindly help me in this matter if you can.
Regards.
Vinod K Dangwal
D2, Sector 9N, CBD Belapur
NAVI MUMBAI 40064.

Sir,

I have purchaged the Mobile online in the rediff shopping, as the product is not according to the specifications I have asked them for the return policy as per their requirments I have sent the product in the Blue Dart corrier by paying an amount of RS. 310 which they told refundable to me sent this courrier on 27/07/2013 they have told me that I will be refunded as soon as possible from then when ever I send a mail to them they are not responding and if we call them it will take hours to attend the call, even by chance they attend the call they will tell that it is in process.

Please look into this issue and make them to pay my mobile charges and courrier charges which they have promised to return as soon as possible.

I have ordered JBL Headphone few day back, my order ID no. id 8343777 & I have received this order on 6th Aug 13, but this product is defective and even the sound quality is also very poor, request you to refund my money back at earliest.

Have contacted to your customer service also at night on 6th Aug 13, but no response came from your end,

Kindly look into the matter on urgent basis.

My Details are as below;

Order ID no. 8343777
FEDEX Tracking ID[protected]

I purchased Euroline Handheld Vacuum Cleaner 800 Watt through online portal (Rediff Shopping) on 12th July 2013. I received the product on 15th July. When i open the parcel i was shocked. It was a OLD one Used Product and not worth for my money. I have been calling the seller endlessly and they are not even responding to my calls. His name is Gupta his contact No is: [protected], [protected]. When i try to contact the customer support of Rediff Shopping, its also no response.

DONT BUY ANY PRODUCTS FROM REDIFF SHOPPING ONLINE PORTAL.

Delivered Defected Order : Complaint against rediff.com

I had Placed Order of "Hi Definition Stereo Earphones with Mic for HTC Wildfire S" @ rediff.com on 29th July' 2013.

Details:
Order : 8321947
Order Status : Got Defective Piece
OrderDate :[protected]
Order Recipient : Ashish Gupta
Order Total : Rs. 325 INR

I have ordered a "Hi Definition Stereo Earphones with Mic for HTC Wildfire S" via online shopping from rediff.com .
Received an defective piece.

I have called "Customer Care :[protected]" almost 15-20 times and couldn't able to speak up with Customer Care.
They use to keep you on hold with recorded message "All Our Customer Care executive are busy".
I have called them almost 15 to 20 times and continued the line for 20-20 mins but couldn't able to speak up with customer care.
You would waste your time and money by calling them again and again and kept the line on hold listening "All Our Customer Care executive are busy".

I have dropped mail to "[protected]@rediff.co.in" but didn't received any reply. Highly disappointing.
Too shameful for such a big online shopping site , As neither their customer care picks up the call not they respond on mail.
Too much irresponsible behavior.

This was quite awkward to know that they are not reachable; Neither on Customer Care calls nor on Mails.
Please look into this.


Regards,
Ashish Gupta

Just to inform you that the item recd wrong (not as per specification/model given in advertisement).

I recd G'Nine phone but given image and description in add and my order is for x2 mobile.

I contacted with Rediff Shopping and the shipper Rex Enterprises but not got ant revert.

Regards
Mohan

I am very upset, I sent many mail to Rediff-Support <[protected]@rediff-inc.com> but no action taken yet. many times called to customer care [protected] but they didn't response yet and now didn't pick my call.
This is very bad shopping site. I used this site first time for online shopping but this site is not genuine infact they are fraud and i feel very bad after using this site for shop. so i suggest everybody to never shop from this site. customer care service and complaint resolution end is too bad also.

Rajesh Deshwal
Chandigarh
[protected]

All products of rediff shopping are low quality products and not matched with their described and displayed products and no answer from customer support. I recently purchased one VOX tab and one Handycam both are different from described in their website and 3rd class products and no customer support reply.

I ordered for an Ipad Mini Cover (Order No: 8283271) which was mentioned to be delivered in 3 days.
Kept waiting but there was no update provided by Rediff.com so I contacted customer care multiple number of times and i was always replied in an email that it will be delivered in next 3-4 days.

I called up again 3 days back and they mentioned we will provide you an update by next day. But still no updates and no information when the product will be dispatched.
Also, I was surprised when they asked me to contact the vendor directly ( No one picks the phone on the number mentioned ). Why would anyone will purchase from rediff when they will have to contact the vendor themselves.

I expect the money to be returned back as i cant keep waiting for the product and keep following up with rediff customer care.

I ordered for an Ipad Mini Cover from Rediff Shopping (Order No: 8283271) which was mentioned to be delivered in 3 days.
Kept waiting but there was no update provided by Rediff.com so I contacted customer care multiple number of times and i was always replied that it will be delivered in next 3-4 days.

I called up again 3 days back and they mentioned we will provide you an update by next day. But still no updates and no information when the product will be dispatched.
Also, I was surprised when they asked me to contact the vendor directly ( No one picks the phone on the number mentioned ). Why would anyone will purchase from rediff when they will have to contact the vendor themselves.

I expect the money to be returned back as i cant keep waiting for the product and keep following up with rediff customer care.

MY ORDER NUMBER WITH REDIFF IS 8262559
MY INCIDENCE NUMBER AS PER REDIFF IS[protected]
MY COMPLAINT NUMBER AS PER REDIFF IS 63798
I PURCHASED APPLE IPAD 2 HANDBAG WITH CONNECTION KIT AS SHOWN IN WEBSITE ON 16TH JULY. BUT REDIFF DELIVERED ME HANDBAG WHICH IS COMPLETELY DIFFERENT & DULL IN SIZE, QUALITY, COLOR COMPARE TO PRODUCT SHOWN IN WEBSITE.
SAME DAY I INFORMED TO REDIFF BY EMAIL & HAD CONVERSION WITH CALL CENTRE TEAM.
IN REPLY TO ME ON MAIL THEY ASSURED ME REPLACEMENT AGAINST IT, BUT TO DO SO THEY ASKED ME TO COURIER BACK SHIPMENT AT SUPPLIER ADDRESS AS MENTION IN THEIR MAIL.
I DID THAT WHICH INCURRED 120 Rs. CHARGES WHICH IS AS PER THEM WILL BE REIMBURSEMENT BY THEM BY PAY ORDER OR FREE GIFT VOUCHER.
COURIERED SHIPMENT IS RECEIVED BY SUPPLIER ON 24TH JULY. CONFIRMATION RECEIPT OF COURIER IS ALSO I HAVE SENT TO REDIFF. BUT FROM THAT ONWARDS REDIFF TEAM NEITHER UPDATING ME ABOUT MY ORDER NUMBER IS 8262559.
I WANT TO LODGE COMPLAINT AGAINST REDIFF IN CONSUMER COURT.
I AM NOT INTERESTED IN BUYING PRODUCT FROM REDIFF AS I AM NOT GETTING ANY RESPONSE FROM REDIFF INSPITE OF REPEATED REMINDERS.
TOTAL MONEY SPENT BY ME IS ITEM COST+SHIPPING CHARGES+COURIER BACK SHIPMENT CHARGES (ie. 799+80+120=999 Rs ONLY) I NEED REIMBURSEMENT OF SAME BY ONLY PAY ORDER.
NEED YOUR HELP. THANKS IN ADVANCE.