[Resolved]  Shreenath Hyundai — Poor customer care and improper serving of my car

Address:

Mumbai Suburban, Maharashtra

I gave my I 20 for a second servicing on the 25th August, and here were my complains/request

1. The fuel gauge of my car does not seem to be working properly. When i fill fuel, the meter sometimes takes upto a day to start showing a full tank. It will go up to half or 3/4th and then stay that way for a while. It will go to full only after a day.
2. The wheel alignment, the car seems to be drifting a bit and its very unusual for car which is just a year old.
3. Can my car get auto locked on 20kmp/hr instead of 40 kmp/hr

Here is what the Shreenath Hyundai service guys did

1. Checked my fuel gauge.
2. Did my wheel alignment
3. Said no it can't get auto locked at 20.

Here is what happened when i got my car back home.

1. After checking my fuel gauge, they left something's unchecked, As "Mr Das" said that some clip was left open by mistake, and my whole fuel drained out. There was fuel below my car when i tried to start the car, any kind of spark and it the fuel would have caught fire. I had almost[protected] rs worth of fuel in the car, which was drained, Apart from that I got stuck in the middle of the road in these rains and had to get 300 rs worth of fuel and put it in my car again, with which i managed to reach home, but again lost the whole fuel.
2. My wheel alignment has gone from bad to worse. When i gave the car there was slight deviation and now its even worse, the steering just wont stay straight.
3. You had already said no to my 3rd request, so that out of the way.
4. I paid a bill of 1700rs or so for this "SERVICING", not to forget almost 2500 rs of fuel i lost, plus the risk i was facing sitting in that car with almost 5 lit of fuel below my car. Also just when I had bought my car, there was a major problem with my left tyre, every time it went in to the smallest pot hole, there would be a noise as if my tyre is gonna come out. I had put a complain abt it and they did solve the problem and told me very professionally that there was some problem with the "SETTING" of the tyre. Speaks a lot about how well Hyundai checks their cars before selling it to their customers for almost 6.4 lac of rs.

Now I have asked for an official letter which describes the mistake committed from your end, why the fuel drained out and why was the problem not resolved from your end after you had the car for almost 2 whole days. I asked for an explanation of the same on paper or A reimbursement of the fuel money. Infact even the labor free service and etc which you gave me is not on a official paper. Instead they are asking me to drop my car they again so they can repair the problem. Please try and explain it to me. The area where your current service station is probably one of the most difficult areas to get to in this season. We come and drop my car off for only its second service, walk through that dirty pot hole road all the way to the main road and catch a ric and come back in that pathetic traffic taking 40 min to reach home. Follow the same routine in the evening to get to your service station pick up the car and get back home, only coming there droping my car, picking it back & coming back home travelling time is about 2 hrs. 1/2 hr each way, not to mention the fuel and ric cost. After doing all and paying you 1700 for the servicing the next day almost[protected] rs of my fuel drains out in the middle of the road in heavy rains, which already agreed by your manager, Mr rodney & Mr Das that it was your mistake. Human error, but one which should not occur in the first place and if it happened it was your fault. Unfortunately for me bombay probably saw the worse 4 days of rains when the fuel drained out. Drenched from head to toe, pushed the car to the side of the road, took a ric, went and got fuel in a plastic bottle, came back home 2 hrs later then what i was expected. Again that fuel drained out too. You guys then sent someone to solve the problem and after having the car for the second time the problem still not resolved. Now i am told to come and drop my car off in that mess again?? You must be kidding me?? is that what you call customer service.