[Resolved]  Shriram Chits — Non Co-operation

Dear Sir,

Kindly read the below complaint mail against Shriram Chits,Chennai, which is forwarded from my side.

Please help.

Thanks and Regards,
J A Ganesh
Chennai
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Dear Sir,

My loan no : ISHICDAR215338/08

Please note down the following points:

1. Last year I bought the Samsung LCD tv through loan Anna nagar branch (Sri Ram). So far I did not receive any single letter or statement from your side regarding loan installment details or loan amount due.
2. You don’t have the courtesy to call your customer after documentation is through. Why you don’t have the basic procedure for sending welcoming letter to your customer.
3. This is to inform you that I am planning to close my existing bank account i.e M/s. Kotak Mahindra bank.
4. Because of that, Today i.e (05/10/2009) I called your Pillai Road, T.Nagar, Zonal office, Chennai. One lady attended my call and I requested them not to present the ECS cheque, dated 07/10/2009 into bank. I am going to settle my entire amount. But that lady refused and she asked me to talk to Mr.Ravi Kumar of the same branch.
5. After .30 min again I called Mr.Ravi Kumar, but the same lady answered my call, and this time she was told me that she has holded my cheque.
6. After that she was telling me that I have to come handover installment money within one hour. Again I requested her within one hour its not possible, I will come & pay the amount by tomorrow, anyway I am going to settle my entire loan amount. Again she refused and transferred the call to Mr.Ravi Kumar.
7. Mr.Ravi Kumar is great man, first he do not know how to talk to customer, he spoke to me very rudely and did not allow me to explain my side clearly and also said that he will take legal action.
8. Despite of my continuous request he said firmly that he will produce my cheque dtd 7/10, and further take legal action, if payment is not received.
9. If at all we want to cheat you why would we particularly call your branch and intimate you regarding the cheque holding.

As per rules you want the payment by 7th of every month. But I requested 2 days in advance. When I am ready for full settlement ,your employee spoke to me very rudely.

I AM ALSO READY FOR ANY LEGAL ACTION. HEREAFTER I WILL ALSO MOVE LEGALLY.

J A GANESH
AMBATTUR
CHENNAI
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