[Resolved]  Siemens Washing Machine — Substandard product- No response from the company.....!!!

From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Friday, November 06, 2009 12:23 PM
To: '[protected]@siemens.com'
To: '[protected]@rbs.co.in'
Subject: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Dear Chairman and Managing Director of Siemens AG.

I am a customer in india. I wish to bring following to your Kind Notice and feed back

a) I purchased a Siemens WM- 2002 XL on 18/12/2004 vide invoice number 3772 dated 18/12/2004 bearing Chasis No [protected] for Rs 29000/- ( by keeping 31% more expensive)
b) This machine is used for washing once in three days for me. ( Single person!!.) Since My family stays in Assam. 2500 km away.
c) Since 2004. I have spent
a. 16/4/2008- Amount Rs 1400/- toward repair to RBS home appliance job card 124132. ( Authorised Services of Siemens India.)
b. 19/5/2008 Amount Rs 1800/- toward repair to RBS home appliance job card 123060 ( Authorised Services of Siemens India.)
c. 17/4/2009 Amount Rs 6000/- toward repair to RBS home appliance job card 209599 ( Authorised Services of Siemens India.)
d. 16/4/2009 Amount Rs 3745/- toward repair to RBS home appliance job card 209599 ( Authorised Services of Siemens India.)
d) Approximately Rs 12925/- or 45% of the cost already spent on a worthless machine which can wash only single person cloth??
e) It has again started giving problem!!


My take on Siemens Washing machines is

a) It has high on brand and image. Build by keeping the price 31% more expensive than LG/ Samsung front loading machine.
b) Extremely poor on performance and quality.
c) When compared to Korean LG it is heavier( only steel used is more) but requires enormous amount of repair! LG machine don’t give so much of problem with washing of one person clothes!
d) It is 31% costlier to purchase a machine ( initial cost) and 44% to maintain it. In sum and substance an LG front loading machine would have been better buy!! So 2 LG machine against 1 Seimens!!
e) No wonder you are expensive

Or you are pushing rejected product to Indian Market!!!



S C Tandon
D-42, Central Park
Andheri Kurla Road
Andheri East
Mumbai 400093.
India
Handphone +[protected]/[protected]