[Resolved]  Sify Broadband — Prepaid internet recharge are just to loot the customers

Hello,
I have Sify Broadband connection, which is provided to me by its business Partner "M/s Sri Ganesh".

I have taken a monthly package of Rs 800/- for the month[protected] to[protected]. But I did not have connection for almost 3 weeks in this period as the M/s Sri Ganes net doesnt check the wiring and all on the poles and because of it I didnt have 3 weeks of internet and when called upon all I used to get was a couple of compliant numbers from the Sify customer care and "our technica guy will be coming soon there" from Sri Ganesh net.

When asked for compensation of the missed internet connection I was given 2 days package of 128kbps unlimited.
My package of Rs 800/- is of 12kbps Day and 256 kbps Night unlimited 1 month.

Now it should be easy to calculate that 3 weeks is not as same as 2 days of that.

I demand my package to be compensated with either the amount or by a new package atleast of 128kbps and for 3 weeks.

Its really ridiculous to see 3 weeks getting compensated by 2 days and also the service by the local provider i.e., Sri Ganesh net is so poor that atleast every 1 hour my applications gets closed because of connection cut and thsi is same case when there is no power in our colony.

I feel I am robbed by Sify in name of Prepaid internet, if it would be an postpaid then I would have slapped who ever had come to me for the bill.

I am so angry with the customer care, when ever I call them to remind my complaint all I get in reply is "yes sir, you have complained already given couple of times before on this issue" Now does that mean I haev a hobby of complaining. Up to what I understand by customer care, if this is the case then who ever is looking after sify's custoemr care business should come to me for classes on how it should be or atleast go to Indian railways, whose services are way good to be for a government body.


All I request to Sify is to give me my money back or provide me with a better compensation of the package and not some silly 2 days pack for loss of 3 weeks.