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Sify Broadband — Bad service

I am using Sify Broadband internet service since the last 6 months. My service has never being satisfactory. In each month I lose 8-10 days of my service due to problem in cabaling. These problems are not taken care of in time. Also the costumer care here in mumbai a headche the agents there speak so low the i dont hear anything. The dont have enough knowledge about their own services and are of no use
Hope i do get some good service now.
Complaint comments  22 Comments     Updated: Share0Tweet0

Comments

Sify Broadband — Refund of my money Rs 2999/- for new connection

Hi,
One of Sify sales man come with braodband application forms and filled the application and collected the money from me. its happened 2 months ago, after that nobody responding to my problem, i got irretated regarding this issue. My application number is 303214. please help me regarding this issue.
Thanks
Pratap

SIFY internet cafe — Worst Service - Owner looting

I went to SIFY internet cafe located at Indira gandhi muncipal stadium, Vijayawada. The owner just looted me. The service is the worst, I ever had in SIFY internet cafes. I will go into the details, He charged me 60 mins, when I have used only 31 mins. After paying the money, when I said I will use remaining 29 mins, he said that once money is paid, you can't use. Its rediculous. ,.

I don't now, how many people have become scapegoats of that netcafe. SIFY management should take necessary action against that cafe . The net cafe's address is

SIFY broad band net cafe
Indira Gandhi Muncipal Stadium
MG Road
Vijayawada - 520010
Krishna Dt
Andhra Pradesh

Users, be aware of .....
I had sify broadband connection, In January 2008, I asked Sify customer service not to renew my account as i do not require it for two months. Again in the month of March 2008, when i called sify franchisee, i was given another user id saying that the old Id cannot be renewed.I was charges Rs. 300 for the same. I have registered a complaint with sify customer service for the same and they called me asking to renew my old account. When I called service provider, they were giving different reasons as the Hub is shifted from one place to another, so the old Id cannot work and all that. Is is customer's liability to pay for that if they are shifting? I said ok and with another Id I have taken the net connection.But this time, there was a problem with the net as it was not showing any pinging. When i called the service provider, They said there is a problem with my Lan Card and it needs to be changed. I took my system to the LG showroom from where i have purchased and they said the system is ok, the problem is with the net. Then i called the service provider again, this time also his reply was same that my Lan Card needs to be changed. Then i called LG customer service to complaint against it and i got my lan card changed. After that, when i called Sify people they said, u have not changed your Lan Card.I was surprised, then i took my system to one cyber cafe and there it was working. The sify service provider said, I will prove that your system is having problem by showing it on another system and when he brought another system, the problem was same, then his technician realised that the problem could be with the Cable wire and the problem was with that only.Without checking, they made me run here and there saying my system is not ok. How can one do that? What action shall i take?
This is the first time in my life that i am facing such a bad service from sify broad band.Since last one and a half month I am calling the customer complaint wing of sify for non availability of net connection.There is no response from them and the service rendered is very very bad.Daily i am calling them and they promise me of 12 hrs time.It has from then my routine to call them and remind them on a daily basis.They are fast in collecting the renewal amount.
im surajit adhikari i using sify service last ten months around but the service is very bad i don get net speed properly now the new problem is 3 months maintenance charge they demand rs 700 only
Hi,

After making so many complaint calls, my Sify Broad problem is not yet resolved.

It has been almost 1 month since I am making calls to customer care.

I am not satisfied out of the services provided by Sify.

Moreover, I came to know that my complaint was marked as RESOLVED without even resolving it.

This type of service is unacceptable.

Regards,
Munish Pant

Sify BB — Bad service

We have the sify broadband connection. Due to problem in our desktop system we could not renew the account in August. Now we want to renew the account. Now from last 15 days we are following up with the service provider in our area and he not taking action. Now the validity of account is near to expire.

I request you to take immediate action.

Account: upsingh_net
Address: N-26 sector 12
Teacher's colony
Pratap Vihar
Ghaziabad

Sify Broadband — Service

I have connection with sify BB . 9/10 times it does not work.Always shows a LAN disconnected.Local service providers are hope less . Even in helpline - agents disconnect the phone - tranfer u and hang up. Do not listen to ur issues at all. It is the worst service provider I have ever seen .

Absolutely frustrating and pathetic

Sify Broadband — They are disturbing me

Hello,
This is satyanarayana.I dont have any account in Sify Broadband.But every month they are calling me, messaging me to renewal my account in Sify broadband. suggested them to change the mobile number in their database.Then also, They are messaging me again. Twice or thrice i called to customer care and i said like this.They suggested me to give complaint.So, i am giving complaint. Recently on 23rd of this month also i got SMS from Sify broadband to renewal the account.

Sify Broadband — Poor Customer Service

Extremely poor call center service...phone lines are frustratingly either busy, or not responding or transferred or not handled properly. On top of that how can they claim that they are going to call back (when all their associates are busy) and actually dont do it. False Commitments are the foremost things a consumer service should take care of. That s what makes a sify customer frustrating and rude on the call center associates.
Dear Sir/Madam,
This to inform you that we are not provided proper service by your side. we have taken the 725Rs package unlimeted plan of 128mbprs for our net service and they are charging 1000Rs.
Please, solve our problem and reply us earlier.

THANKS & REGARDS,
TRAVELERA LINKS,
TEL[protected].
last 10 days I AM GETTING POOR SERVICE OF SIFY . I AM GETTING POOR SPEED IN YOUR SERVICE WHY. I HAVE PAID MONEY FOR PROPER SERVICE BUT I AM NOT GETTING LOWER SPEED. PLEASE INFORM TO ME IF YOUR SERVER PROBLEM. KINDLY DO THE NEEDFUL.
ID sushanta_s18
this is to inform u that u board band is running very slow Secondly whenever we complain your vendor agent does not come they don't come even bother to collect the payment & they dis-connect the line
right now my mail is not working do you have a drop box pls advice.


Best Regards,
Neha

Sify Broadband — Account showing Expired

I have taken 3 months plan happy hour and till yesterday the account was showing that the account will expired on 3rd june and suddently today the account expired - none of the sify offical were ready to answer my usage - It is absoultely cheating business going on.
We are paying for the services and they are using it for there purpose - we need your help please raise this matter

Thanks
-Nitin

Sify Broadband — Service Inactive although

Hi,
My Sify Broad Band was expired on 15 th May and I was not able to re-new my account as I was out of country for official visit. Then I went to the Local Sify service provider for renewal of account when I was back and My account was renewed on 5th-July but, still am not able to access my internet and when am trying to logging with my account it gives me a message Invalid User / Account Quota Expired.

Now, am running behind the local service provider and contionously calling to the Customer Care number of Sify but my account is not getting activated.

Some times I get response that there is some problem in Accounts dept and they will revert back to me by calling me on my number.
Othertimes they say it will be activated withing 3-4 hrs.

And now when my account was still not activated they are saying that the Amount was automatically deducted from your account for the service which was not activated and not used.

Please, help me to sort out this case. Otherwise I have no option apart from going to Consumer Court.
Thanks,
My cell No. is [protected].
sir ,
This is aarthi pai (virar west ,thane,Maharashtra)a sify broadband user i would like to bring to your notice that i am using sify broadband from past two years and would want post a complaint against our service provide of sify bcause most of the time the net is slow and doesnot connect to the gateway even if we have subscribed for a ulimited download scheme & pay the entire amount of 550 rs/per month details of the service provider is ( sify broad band service virar east cel no-[protected])
kindly do the needful
Hey!!!
Even I'm from Virar and I use "Sify Broadband" which is just a dress to "Jivdani Internet Services"...Nothing is Sify excluding the name...
They still use the old servers and slow switches for connectivity!!!

They charge you maintaining charges over the plan charges which is twice the the plan charges ...

They are having a monopoly over here...
There are no head officers...there are these 4-5 youth who are aroogant, rude, in-professional & running a network which can be ranked the worst!!!


Believe me I have been using Sify since last 2.5 Yrs!!!

Sify Broadband — Poor service response slow connection problem

In spite of continues follow-up for service , we are facing problem of slow connection from last several months , the commitments made during the sale and the broadband speed we are currently getting is very slow ,
Requesting for help, Pls . Contact on[protected] Amit from warje Pune )
Dear friends go for DNA Infotec[protected]/08 good experiance

Sify Broadband — account not renewed

i paid advance for renewing my internet acoount 3 weeks back
still acount not renewed and from customer care no response
account id jimmy220
name prasad kumar

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    Sify Broadband - Bad service