Skoda India Complaints & Reviews

I also own a brand new skoda Laura.

I have also faced these problems in my car which has done 16000 KMs.

Horns problem is common and well known to the service centres. BUT IT IS NOT KNOWN TO THE COMPANY ??????

Horns are never available for warrenty replacement also. Is it that I will send my car again to the service centre for horns replacement, which is 70 Kms from my place ???

It is really sad to say that Airconditioner fails to perform if I need to turn the fan speed to no 3 when outside temp is 40 degrees and I am driving on highway also.

I do not feel SKODA will do anything for it In our cars sold by them.

Very poor customer care.

Till date 4/10/2009 no reply / action has been received by me.

They are not bothered.

God help us

Skoda India — Car sent for servicing not yet receivni led even after a month

Car was sent for Accidental repair a Month ago still no proper response from the service. But service centre have been saying part is not received yet since 2 weeks.

Dear All,

I absolutely agree with all the above comments and would like to bring to someone's notice my To begin with, I purchased a Fabia in 2008 from Autobhan (Worli-Mumbai). I got the vehicle after a delay of 2 mths ie 24th April.
To my dismay, instead of celebrating the same- there started a series of problems almost immediately.
The windshield of the car was dysfunctional- had to be replaced within the 1st mth. Following that, the windows started giving me trouble and to this day, after numerous follow ups- SKODA still can't rectify this problem. My car has visited their workshop several times, and I have had many many assurances from the team there- but the problem remains.So, i guess the car is a DEFECTIVE piece to start with and will continue to be so in the future too.
I have been harrassed by these and several other events (shoddy paint job/ black strip on the outside/airconditioning) over a year now, I had a choice to buy any car but chose Skoda for its credibility and after service, but I genuinely regret my decision.
I am stuck with an expensive piece of iron with problems galore!! And I fail to understand that Autobahn/Skoda does not have a permanent solution to my requests and grievances.
The Fabia is a complete failure and i want my money back!!!

I trust you to help me find a solution to the above points and put a permanent end to this mental torture that me and my family have been going through.

my car fabia desal eligance purchies date 28 1 08 shock complaint

This is the worst car made by man and a man can use.
It's not the car it is a SKIN Pulling machine.
No words, it is so expensive and the service back up is so poor that you can not imagine.
Please never ever plan to buy this brand.
Thanks
Ritesh Mittal
New Delhi

I absolutely agree with you, I m also facing the smae problem with them. i also purchased FABIA and this car AC was not working very soon after the purchase and skoda Continentals ervice centre as well as the people in the head office(Aurangabad) and the customer care people in Gurgaon are not doing anything about it they say condenser and compresor both are faulty!! and they kept my acr for more than a month!!! BAD SERVICE AND VERY BAD REPUTED BRAND

Skoda India — Delay in Car Registration

I bought SKODA OCTAVIA AMBITION 2.0TDICR from SATMAN AUTOMOBILES PVT LTD (Fahrenheit Automobiles) on 3rd March 2015 and till date its registration has not been done. Vedpal Mann E-mail: [protected]@yahoo.co.in Contact No. [protected]

I confirm that I have observed same problems.

I purchased TDI ambiente in apr 08, and experienced the same problems.
It was really hard to get used to the breaks, now I am used to it. Its dangerous to drive in city with such break problems, that is due to wrong implemetation of anti lock breaks(ABS). and skoda is not interested in fixing it.They pretend that, that is the way it works.
Fortunately I did not have any other issues(25000KM) The tires do wear off quickly, these are poor quality tires made in Slovakia.

I do agree with the breaks problem while test driving it few days back. I tried two cars, from different dealers and there was some problem. I was actually planning to buy as there is a scheme going on. But just to verify i called one of the service centre today to know the charges of head light and bumper. During the conversation, I figured out that the person is good on the other side and asked him whether i should buy the car or not. He clearly said no point buying it as people are complaining about oil hose or some other stuff.

I am completely agree with your complaints even am having 2 Skoda Fabia(s) and they both are having the same problems(breaking and boot lock).
Complaining more than a year but no results.The service center is highly irresponsible and think that the customer is a complete and fool.
I think we should all come up and should file a case against this fraud company.

AJAY BHATIA
C/O BHATIA CRANES PVT. LTD
20/6 MATHURA ROAD, FARIDABAD
HARYANA
[protected]

I could not agree more, Skoda Fabia is useless, irresponsible customer care and Skoda never bothers to even listen to you as a customer. Their attitude is so arrogant that you will repent later as to why you chose for a over priced and defective car when so many options were around. The car is primarily a defective car at least their Indian version.

IMPURCHASED A ELAGANCE AUTOMATIC CAR REG NO. KL 11 U 6336 FROM MARIKAR MOTORS KOZHIKODE KERALA. AFTER RUNNING 5000KM. IT MAKE PROBLEM FINALY IT CANT MOVE. TWO MONTH THEY TOOK TO REPAIR. I FILED A CASE FOR DELAY AND REQUESTED FOR REPLACEMENT OF NEW CAR.ALONG PERIOD OF 15 FIFTEEN MONTHS THEY KEPT MY CAR FOR AA DECESSION.NOW THEY AGREED TO AGAIN FULL REPAIR AND WITH EXTENDED WARANRTY FOR TWO YEARS.THEY RETURNED CAR WITH POBLEMS LIKE
EGR SYSTEM TROUBLE. SEAT COVER TOTALY DAMAGED CONDITION. CENTRAL LOCK NOT WORKING PROPERLY.PAINTING DAMAGED. WHAT TO DO.

M.SURENDRAN.

I have had similar trouble with my A/C from day one(LAURA) - it just doesnt cool well and takes over 20-25 mins on a warm day to bring the interiors to a comfortable ambient temperature.There's also a terrible smell from the A/C for the first 1-2 mins as you switch it on. I have been complaining to TAFE and VINAYAKA, Bangalore over and over again about this; there have been no improvements. In fact, they dont acknowledge the problem..

I had the same problem. The local ac expert mended the old compressor and refitted it. It removed the oil in the system and cleaned it. He filled it with adequate gas, remember excessive gas in compressor is bad my prob. got sovled

i compleetly agree with this complaint, even i am facing many problems with my 8 months old skoda laura, my a.c is also not working properly workshop manager says a.c switch is not working properly they have orderd the switch and will come in a wek but from one month that week is not coming, major problem in laura is its horn that stop working after a week, i have changed the horns thrice but after a month one of the horn stops working, i will never purchase the skoda product again in my life.

AC is a problem in LAURA and skoda is not doing anything .

Paste it on the rear screen and believe me they will come to you till now we are visiting them.

I am going to do this from today.

I am also suffering due to manufacturing defect of poor cooling at 40 degrees in my new Laura which has done 16000 kms

We have bought laura 15 days back and since then AC takes half hour to cool .it is very frustrating having bought an expensive car with a problem like this

I have had a laura for about 3 years with absolutely similar problems. I just wrote an email to Sokda India a few days back and I am expecting a solution. If not then I would definitely be taking the legal course and file a case in the consumer court. I would srtongly suggest that everyone here write to them. I am sure they would need to listen if can gather enough momentum by pulling together.

SAME PROBLEM HERE.

Skoda will never respond to you as they realize that they can't fix the problem, so the best way out is to play dead. We are all stuck with this piece of Junk from east Europe.

Do you know what is the price of the Laura Ac compressor and blower unit - Its freaking Rs 1, 05, 000/- + taxes. Can some one tell me how this amount is justified when you can buy 4 or 5 split ac's for your home with that amount? The driver seat costs 1, 25, 000/-, the roof cardboard trim costs 19000/-. Airbags 2, 50, 000/-, Engine ECU 4, 50, 000/-. Which mad guy fixed the price tags on these parts???

Sir,
I think companies senior management should take some strong measures. If this type of thing can happened with a reputed /powerful businessman like yours then we can think that how much they used to torture the common peoples.

I take oath that In my whole life I will not purchase SKODA ever. Never.


- Devendra Choudhary
[protected]
#27, Uttarlai,
Barmer, Rajasthan 344035

I have purchased a Skoda Superb car almost 4 months back. When took the delivery immediately next day there was a bubble on the front tyre. that was replaced by the company after almost 8 days. Then this problem occured again & again and the tyres bursted almost 8 times. And also the fuel pressure valve broke, we had to face a vehicle BREAKDOWN 2 times, also the brake pads were changed, also the engine oil got over before the prescribed 1st servicing of the car. so if we had to face all these problems in just 4 months, this means that the vehicle is having some or the other manufacturing defect. and after compalining the company they blame the road conditions but they are not ready to accept that they have manufactured a faulty model. And now after keeping the vehicle with them for more than 20 days the company says that there is no problem in the car, instead the tyres were bursting due to sharp edges & bad road conditions. And teh company wants us to take the vehicle back as it is. But i am not ready to take risk of my life. If a new and a branded vehicle like Skoda Superb is giving so much problems then how can the company deliver such a faulty vehicle.

I completly empathise with owners of Skoda vehicles given the callous attitude of not only its dealers but of Skoda Auto itself.
My superb, aTDI, is a little over 3 years with approx 38000kms has had more than its fair share of problems starting with the sunroof. This had been repaired in the first year under warranty but since then had to be repaired twice again within the next year. this is currently not working.
Brake pad, axle boot, front disc brake have all been replaced in the second year. Have new batteryand new set of tyres all with less than 30000kms on board.
Cooling coil, ac fan and sparsely used horn have also been repaced early this year.

My whole experience with the car, Autobahn, Mumbai & Skoda Aurangabad has not been pleasant and I have been a Skoda user since late 2002.
Skoda needs to take note of customer experiences and introspect in particular to its dealers if they want to be long term players in India.

i have been using skoda superb from last 2 years and my experience with the car is same as other have this is really not a reliable car i had problems with brake pads, headlamps tyre, sunroof etc there are many problems with this vehicle and most painful thing is the problem doesnt get resolved after writting to company also.

superb skoda has been anightmare from day one.Starting from tyres.

I own an preowned Skoda Superb bearing an Indian number plate MH 04 CT 8900. i m really fade up with the performance of the car inspite of spending to the tune of almost Rs.70, 000 INR and sending the car to the skoda workshop repeatedly and the problem not rectified regarding the pick up in car .its highly disappointling,
I request the company and plead them to help me for beliving in the companies belief for there QUEST FOR EXCELLENCE in PERFORMANCE
AND request them not to advertise there product inspite on being faulty

totally agree this company should be sued for making such pathetic cars . customer service sucks . my car has been sent for repair for the fourth time since i have purchased it which is nt even a year old > very bad, its a shame to have such low class german make cars in our country

Dear all,
I am also a victim of the "great" superb car. The car stalled several times and also on highway it would slow down while you press the gas pedal. i got scared and refused to take the car back from dealer, because i was afraid of getting into accident. Now i have taken the route of consumer court. I suggest all of you to please go to consumer court with the complaint. Take help of an advocate and file the case.

We bought the new Skoda superb 3.6 FSI from GiriRaj Motors, Gurgaon, the best vehicle, according to Skoda that they have ever made, in May this year. We were so excited to finally get our hand on the Skoda Superb, after waiting for so long. We had a lot of expectations as it had cost us heavily; we were all charged up and were in high spirits for this tryst with this dream machine. Initially for about three months it ran smooth, although with some minor hiccups, but one day in August the Skoda vehicle stopped in the middle of the road while crossing a small water logging on the busiest roads of Gurgaon, the road near the Golf Course. The car just stopped on the road where huge traffic was passing alongside. As the car was just three month old we did not wish to meddle with it and hence immediately informed the Skoda Authorized Service Station which brought a recovery vehicle and the vehicle was transported to the Skoda service center. We have got the suggestion from the service center now, that the engine of the Skoda vehicle has extensive damages and the same has to be replaced. The approximate expenditure would be approximately 11.5 Lacs. They say that the damage is due to water logging and hence cannot be covered under warranty. Imagine 11.5 Lacs in repair of a vehicle brought for 28Lacs within 3 Months, isn’t it ridiculous?

We approached the authorities at Skoda, its regional Head after sales, to tell him the story and solicit some support, but in vein, as he refused saying that the same cannot be covered under warranty as the vehicle was plying in the water logged on the road. We have written back to him saying that this Skoda vehicle was purchased just 3 months back, was being driven by a driver who is driving the automatic vehicles since more than 5 Years, and the vehicle was not the only one going through the water on the road, there were several other vehicles waiting behind to cross and crossing along side. This only indicates that this vehicle “Superb” has some manufacturing defect otherwise why have the other vehicles not reported the same problem? But we are sure he will not revert. I must mention here that we have tried reaching the officials of Skoda but they have not paid heeds to our efforts. They have been indifferent to us, their latest customers, who have joined them just 3 months back.

I would say that the vehicle Superb is not meant for Indian roads. Looking into Indian conditions in rainy season, and sometimes otherwise as well, you cannot avoid crossing over a bit of water logging, that’s normal in India. If the vehicle cannot withstand these conditions then why was it introduced on Indian roads?

While the vehicle with its engine dismantled is lying at the Service Center, we would solicit your suggestions as to what should be done in this situation as also alarm the prospective buyers of Superb against such disaster and also the un-empathetic attitude of the Skoda authorities towards their customers.

Kunwer Sachdev
Managing Director, Su-Kam Power Systems Ltd

Dear Sir,

I totally agree the incompetant sales as well as service.Its been a 3 weeks my car AC does not start on start of the car.It took 3 dayto diagnose and fix and it is slightly better.Now in 2 days the right side of the car is flooded with water. I really feel insecure with this car.I dont know whether it was a wrong choice to go for Laura.I felt the people in work in Gurudev are irresponsibe.I will wait and see or will move to consumer forum .In my busy schedule I really have no time.May be in a week, if it is not right I will go park the car in the show room and walk to work in protest with journalist

Yes, I fully agree. The quality of service of Gurudev Motors is deplorable. It was no different with the previous dealer Millenium Motors. Although Skoda claims the car has "legendary" reliability, the truth is far from it. I have heard the same sentiments echoed by my friends in Bangalore. It looks like a universal Skoda problem, not just a one-off problem. Sadly, only in India, companies like this can get away with such rubbish.

It is very sad that in India only we have to suffer such rubbish. I too had the same problem with my Maruti Suzuki Grand Vitara. Though the problem was on different level. My car has a left pulling problem which is not solvable. I have filed a case against them in consumer court and its 2 years now, still the case is going on.

I strongly advice you to keep all the documents, evidences in writing ready and file a case against them as soon as possible. It is very important to teach all these manufactureres, dealers a good lesson in customer service. All the best!

HIGHLY INCOMPETENT WELL PAID REMORSELESS STAFF, SUPERVISORS, MANAGER.

I also have a superb and have so many problems don't even know from where to start .[protected]@yahoo.in I have had alexus 470, mercedes s320, s430, and in india honda crv, grand vitara sx4 etc and never a problem but superb has been a nightmare.

I have a Laura. The workstation knows one thing only. To send big bills. Often without solving the problems. They tell about flywheel problem not even noticing that they have only changed it recently, at a cost of Rs.50, 000/-.
They tell that battery is at fault even without seeing that the battery is new. When pointed out, their reaction is, "then the problem should be with the self motor!"
This comment is not for a starting problem, but for a rattling noise! There are continuing problems with parking assist, air conditioning, indicators coming on without reason, and window glasses coming down for no reason at all, when parked for a few hours!
On the whole, in Chennai, it is an undesirable, monopoly workshop.

I have a superb and had similar issues with Gurudev. The quality of service was pathetic and i didn't know where to go especially because i had spent a lot of money buying the car. Then i heard about this place called IGNITE on ECR through friend of mine. To begin with, i read reviews about this place on the internet especially the team BHP site was very useful. Called up Raghav, the chief engineer out there and fixed up an appointment for the next day.

Went to Ignite and met Raghav. I really appreciate him for taking the effort to diagnose the actual problem and he gave me solutions. I liked his upfront and honest nature and telling me how much will be the cost of the service be unlike Gurudev (I am always surprised why Gurudev's minimum billing is Rs.50, 000/-). This was definitely a huge difference from Gurudev and I dont think I will ever go back to them even if they offer free service for my car.

For anyone who wants to break away from Gurudev's monopoly, Ignite is the place. (What a relief!)

Yes I wholly agree with other skoda owners.

Oh! my God i was scared at the feed back given by the skoda Fabia customers, So i went for i20. Now i want to go for a luxury Sedan, i just thought of going for Skoda Superb, Oh My Life im more Scared again!! better i would go for Toyota or Nissan!!

Yes I agree with the majority of people out here. Gurudev Motors are literally day light robbers in the guise of a Skoda Dealership. I have bought 2 cars subsequently to my buying a Laura. The product though being good I am afraid of the Service Nightmares i get when I think of servicing the vehicles. With this attitude of worst customer servicing, no phone call returns, keeping the vehicles for over a month without any explanation and most uncouth behaviour is characteristic of Gurudev and perhaps Skoda as well. Any mails you write or notices you send fall on deaf ears. Looks like I will have to get a recommendation from either the Chief minster or some powerful minister even to get the car properly serviced and hopefully no pilfering of parts. I am fed up with such lousy service of gurudev.

i have rapid and am happy with that .gurudev motors provided best service for me . i dont think so we should judge them on the basis of this comments many happy customers also there like me .

ya i agree with you i also have rapid and am happy with that and gurudev motors also provided best service for me.

yes the same happened to my yeti also, gurudev motors is zero when compared with lanson toyota and harsha toyota

Skoda motors, why is that your service engineers contacts are not mentioned at your service centers.is it that it is such a secret that you guys don't want tour customers to know that, or why isn't skoda appointing other service centers. Why aren't skoda appointing other service centres. Is there something more tha meets the eye.

Do Not buy ever from Gurudev at Chennai. If you give it for service be sure that your trouble period had started. They will rob you as much as you can tolerate and leave you frustrated that you would throw the bloody car in your garage. Worst the there would be no takers if you want to sell off. You are doomed for ever.If you have money to simply to throw out buy Skoda Superb. You pay...take delivery .. enjoy for a fortnight and give it to Gurudev for service. Get royally used up. wait for two months for the car to get repaired then spend and spend and spend and then simply give up.

Just thought of owning a skoda rapid 1.5 TDI Ambition 2018 Model. But after seeing such pathetic after sales service I have changed my mind.

Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to

customer complaint and closed the complaint in this consumer portal.

No peace of mind I guess after purchasing Skoda!

Grave concern/not happy with service provided by Chennai Gurudev motors/Need your extreme help to fix the issues... Overall not a happy customer.

Car Make : SKODA SUPERB.
Place : Chennai.

Dear SKoda manager/representative,

I brought SKODA SUPERB on June 2008 and from day one I am having one or the other problems with the car. The car needs to diagnosed properly.

Below is the history of old and the current problems. Current problems are not fixed right and need your help in resolving it immediately. At high level looks the Gurudev Motors do not have highly skilled mechanic's to diagnose the problems.

1) 1st time I got an error "Light's failure" and took it to Gurudev Motors - Chennai. THey said there was some problem with electric circuitry and got fixed. After that it was fine for 1 week or so and ran into some other problem

2) Car when driving between 30 to 45 km/hr speed. it used to make some noise and when increases speed above 60 km/hr it used to reduce. During this time the performance of car dropped. I mean pick up dropped. Tried both in Automatic and manual gear and the problem was there. 1st time when took it Gurudev motors, they just said they is no problem with the car and returned back. The problem was not rectified and the car was given again to fix the problem. The second time they said they was some problem and they said they fixed it. For a month or so car was running fine with no noise. Again the same problem started and given the car to gurudev motors to fix it. They kept car for 5 days and returned the car without fixing it right. During this time one the mechanic had used the car for their personal use and made it dirty which is NOT acceptable. How I came to know is behind passenger area was dirty with Black dirt and when one of the Gurudev motor delivered the car to my house, I brought it to his attention. They apologized and they said they will clean. In December 2008 the car was parked for 15 days to without driving in my car garage. When returned and started using my car looks like the noise problem has been resolved. For now looks like it has been rectified by itself without anybody fixing and my concern is this problem might repeat again and want it fixed before warranty gets over. I want some highly skilled person from SKODA to do a thorough diagnosis. Pls note that when this problem occurred, when the car is in idle position and in neutral, it is quite. This is something to do with gears while engaging. Maybe it is taking more time to getting into right gear. Another thing I noticed is this Problem happens only in morning hours and not later time. Definitely it is not related to fuel as I have tried using one brand like HP or SHELL.

3) In Jan 2009 I was on vacation again and car was parked in my garage for a while. This time the car was having POWER Steering problem. I need to apply strength to steer the car. I thought it was related to weak battery and drove as it is for a week to see it gets resolved by itself. Looks like some times power steering will be hard and some times little okay. Believe me this car has FULL power steering and not SEMI power and steering should be very very smooth.

Called Gurudev Motors and they took the car for the Service.
This time I had noticed couple of problems and brought it to their attention to look in to.
1) Power Steering very very hard
2) Power Brakes not working properly. When Car started and pressed the brakes. the brake pedal used to go in just like that.
3) Car was moving toward left
4) Front bumber suspension problem.

Gurudev Motors kept car from Saturday (Jan 31st 2009) till Tuesday (3rd Feb 2009). to do the diagnosis and fix the problems.

They called Monday evening and they said they will take one day to fix and then deliver the car.

Tuesday night they delivered the car around 9.00pm and next day I test drove and is not upto my SATISFACTION.

STILL POWER STEERING in HARD and looks like they did not do anything.

STILL car move towards left.

New problem when applied brakes while driving, CAR wobbles a bit. Definitely it due to problem they have not fixed problem and caused some other problems to it.

Looks like ABS not functioning properly.


Still these are not resolved and called the Sales person Shrienk (Gurudev Motors), as he had sole the car to me and was kind enough to help every stage. He suggested me to write an complaint email to SKODA directly, so that they will be able to help and resolve all the CAR issues I have.

Pls look in this issues immediately and help me in getting my car fixed right. Every time I gave car to service at Gurudev Motors, I have spent enough money on TAXI to go work and still CAR problem was not taken care properly.


Overall not a happy customer since I brought this SKODA CAR. Earlier I had TOYOTA Corolla and Mitsubishi Montero SUV and they ran very smoothly without any problems. Hopefully you will help and make me one of the happy customer.

iam also having skoda LAURA AMBIENTE.I HAD TAKE MY CAR ON FEB 09/02/2009.i was gone to delivery my car on that day.i was deliver my car at madurai gurudev motors.i has wait to deliver my for 4hours.they are not responding the customer.i have many cars.on that dealer they were responding the customer.gurudev motors is one of the worst dealer.they has no response to the customer

Skoda Dealer — ripping off

there is a skoda dealer in southampton, united kingdom called freeborn which are specialist of skoda cars. the customer services are very poor, wrong and miscommunication and finally ripping off. when htey charge you the amount saying your car has got this problem, after completin ght eservice you can see the same problem and them know, they to ignore you by saying this is another problem not related to the previous problem. try to avoid servicing your car there.

just check this link on team-bhp.com

http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-s...⇄

it is shocking...

They are becoming arrogant and Mahavir's service sucks...

You are luck Vishnu. They just stole your keyring. They stole the ESP sensor unit, tourque sensor and steering rack in my car. They are outright cheats and we are paying them to cheat us. As far as the GM of the dealer goes, don't waste your time. He is another slick operator out to get mare time time from you inorder to do nothing. Just mail Skoda, though it might not help you much. I personally think that SIPL actively encourages these guys, as they have not taken any action against them even after a lot of customers have complained.

I dont simply differ but i have had good experience for last few months, honetsly reading all the reviews. i felt very scared but since i loved the new superb (Looks, Performance)i took my friends car and went into the workshop. Noticed that few things i did not like but when i explained to a lady in the reception she put me to a person i dont recollect the name.

He not only sorted my issues but also offered the lift to me and my wife till home. he explained to me the reason why this problem occurred and told me how to avoid this. My friend who does not go to workshops was shocked by the experience i had. My wife was very convince so she actually forced me to go for it. We owned benz with them but most of it was taken care by my office so i never knew how they were.

But today am convinced since i still get calls and also my friend who owns Laura and had lot of problems in his car. possible that your experiences are bad but this was mine. dont know if your comments can be taken seriously.

Mahavir Skoda dealership in Bhubaneswar, Orissa sucks. Three different people quoted me 3 different prices for getting work done on my vehicle, the difference in cost was almost Rs. 1000 apart. I am actually scared of taking my vehicle in because every time I want something checked up it ends up broken. Last episode, I asked them to check if AC was working well (which it was), I am sorry I even asked, I got the car back with whistling noise coming from AC with nothing coming out of vents. When I asked I was quoted 5000 for replacement of nozzle that expands/collapses based on temperature, I gave them my car and got a call after an hour saying my cooling unit needed to be replaced and would cost between 25, 000 to 30, 000. wow what a [censored]in nightmare. I had to do it and after fix now my defrost setting is jacked up and it wont defrost windows so I cant use the ac at night. I took it in again and told them that there maybe a problem in that they did not secure the wire correctly after mounting cooling unit and was just shocked to be told by them that there was nothing wrong and thats how skoda defrost is suppossed to work!!! WTF, after I threw a fit I finally got a mechanic to show this guy that what he was trying to feed me was a bunch of crap because other skodas in for servicing obviously did not have this issue. The guy then tells me - please bring it in again for more work!!! f*&K this - we need another dealership VW, audi ... I love the cars but this dealership is a nightmare I have decided to find a local mechanic and fix some of this stuff myself.

really sad to inform you may gala of buying a Skoda Rapid from
M/s Mahavir Auto, Bhubaneswar

• Firstly the delivery of the vehicle took more than 5 hours. Only two
vehicle were to be delivered on 23rd of feb 2012, in-spite of that
such long waiting hours is not desirable.

• Secondly we wanted to speak to the sales manager regarding any
special offers but the manager being present in the showroom denied to
meet us. The dealer M/s Mahavir Auto Mentions in his web site that
the mission is “To consistently delight our customer and other stake
holders with transparency and integrity” The above statements is just
for name sake the dealer man power are exactly opposite. If you at
least don’t talk to the customer even how will you delight him?

• Shortage of man power in your dealer point : There is only one staff
who is doing all the work at least according to him . He does bank
work, he does sales, he does PDI he is “jack of all”

• Lack of Product knowledge: I think Skoda being a reputed brand must
be spending heavily on product training; however the same is not being
reflected in the sales executive. I wanted to purchase a Leather Seat
cover along with the car but instead if showing me the seat cover the
sales executive replies that “its too costly better buy from outside”


• Now days mud flaps and mats are a part of standard accessories of
the car. I was really disappointed to find these missing in the car.

Overall my experience say that the Product is really good for which I
have taken it but the dealers manpower in not at all co operative nor
they have adequate knowledge about the product nor the top management
is ready to interact with the customers . This kind of dealer attitude
is hampering the brand value overall.

Kindly look into the matter so that the next customer doesn’t walk out
disappointed.

Thanks and Regards

Skoda India — Problem with AC.

can you please send me the cost of Laura air compressor (mdl.2007) i want to buy.

I am planning to buy Skoda Rapid from Mahavir, Hyderabad.
After reading horrible experiences, I was in dilemma to go forward or think about Maruti Ciaz
Please suggest

Dear Mukesh

Lets meet up all o[censored]s SKODA users and complaint on televisin about the COMPANY.

PLease bein touch with Harish Kanchan.

PLease refer to his link :

http://www.team-bhp.com/forum/indian-car-scene/54881-skoda-dealer-changes-parts-...⇄

Regard s

Nimesh Dadia

The Skoda Fabia is absolutely the biggest piece of ever put on 4 wheels. My Fabia was in the garage TWELVE TIMES in the course of a 24 month warranty, including 4-5 TOWS. AFTER warranty it was towed another 4 times! Virtually every single system on the car has been defective, ie.:
-Replaced engine head after 6 months (belt broke)
-Defective EPC
-Defective ECU
-Defective Central Locking
-Defective Alarm System
-Defective Electric Windows (REPLACED 3 MOTORS!!)
-Defective Power Steering
-Defective Electrical
-Defective Fuel Pump
-Defective Oxygen Sensors
-Defective Clutch
-Defective Brakes
-Defective ...evrerything. DON'T BUY SKODA!!!

I have a Fabia 1.2 HTP 64HP for 4 years now. It has aprox. 86.000km. I had no problems what so ever. The car is rough like a tank, exceptional stability ( although without ESP ), excelent quality and satisfactory performances. I don't recognise any of the issues relevated in the above posts. Oh, i forgot to say it only takes aprox. 6 litters/ 100km ( 1.2 gallons/ 60miles ) in city ( Belgrade ).

Long Live VAG !!!

TOni TOni

THe problem is with people who have bought 1.4 mpi Petrol. I am facing similar problems with my Brakes and the Car does tend to become slugish with Air Con on a slope.

Main problems i am facing is with th Brakes and all the Skoda dealers are ou there to fleece you and harass you.

Nimesh Dadia

I am an advocate at Delhi and one of my clients has got problems with SKODA FABIA and i am going to initiate legal proceedings against SKODA. anyone who wishes to join hands can contact my office

AE-64(BASEMENT), SHALIMAR BAGH, DELHI-110088, [[protected]:30 to 8:30] and personal cell no. is [protected].

skoda cars are good, but after sales service is poor. They just don't listen to customer . i am facing some epc problem from last 2-3 months and i am fed up of the same problem and dealer is not able to diagnose the problem. skoda- SIMPLY CLEVER " in fooling people".

Please Dont buy skoda Cars, skoda is ridiculous.
We suffered n still suffering after buying skoda fabia.

we purchased a Skoda fabia ambition plus diesel variant dated 31 mar 2012 from saga automobiles . from very 1st day we have facing a unbearable smell in cabin. we submit our car on 9 July 2012 to sidak automobile karnal to rectify the problem.we don’t have any satisfactory answer from them till 14/8/12, we are facing so much harassment .

In between I visited dealership for 5 time as said by the services manager that your car is ok now, but when I visited by cab the car found in same condition. It almost 100 kms up down from my place to dealership. I feel so irritated & mentally torched.

They almost open up my complete car from dashboard to carpeting but even can’t find the problem, on 25/8/12 they are telling us that they registered our complaint at Skoda auto to rectify the problem but I don’t think they have register any problem because when I ask them to avail me the copies of emails they have sent to company, they have no answer to that. now from many days they have just one reply that we are looking to rectify the problem but don’t have any satisfactory answer.

For this we approach the GM Mr.Pursotam at dealership but the answer is quiet same. we also registered complaint at Skoda toll free complaint centre (concern no. spl 15594) but result is same, as well as at your Bombay office .

after that sidak call us to come 11th sept 2012 to check the car. the car was in very worst condition, car contains marks of srew driver, denting, scratched, damaged deshborad etc.

from then to till date 20/03/2013, the car is still in the agency.

we brought this car for my sister as she was drive far for her job. she is facing so much problem & harrass ment.
we have no car with us & we still paying the installment & interest on it to bank, & our car going depriciated day by day( laying in dockyard of agceny).

All dealers are harami. whether skoda or otherwise. They only want money. The dealers are madaerchods.

All dealers are harami. whether skoda or otherwise. They only want money. The dealers are madaerchods.

Skoda officials and dealers ki [protected]@@nd me jalti hui lakdi dalni chahiye, jo wo customer ki [protected]@@nd me dete hai. Saale ma ke laure.

I had a similar problem in my Laura. Once this got rectified when I replaced a combination switch at Rs 10450/- behind the steering air bag and the second time I had to replace the horns at Rs 7500/- a pair. Parts are simply tooooo expensive. The company could not locate the problem so I had to seek outside help from an expert.
Edgar

SIR I HAVE SKODA FABIA PETROL VERSION FROM LAST 1 YEAR BUT AT THIS NO SERVICE PROPER, POOR PICKUP, MILEAGE 4-5, NOISE PROBLEM, COMPANY SERVICE MAN SAYS PETROL PROBLEM, SIR I HAVE TOO MUCH PROBLEM, AT PURCHASING TIME MILEAGE 20 BUT AFTER 1ST SERVICE SOMUCH PROBLEM SIR I WANT TO RETURN MY CAR PLEASE SOLVE THIS PROBLEM MY MOBILENO. [protected]

JMD is normally good at service. Since your car would still be in warranty, it is best to get it replaced Free of Cost. The Authorized centres sell this for Rs. 3000 each (there are 2 units). That is very expensive, but most cars of this level face this problem as the horns are not designed for Indian roads. The Skoda horn is a Bosch OEM.

If you wish I can arrange for the Horn to be repaired / Replaced with a Refurbished Unit for about Rs. 1000 each. But suggest that you get this replaced within warranty.

I'm too facing the same problem from last 2 months.I'm in NOIDA and I have contacted SAI AUTOMOBILES sector 63 Noida and they saying that the horn is out of stock and they'll contact me when it is available.

Friends me too face the same problem, i have purchased the car couple the year back since i had face horn problem i'v went Millinenium Motors in coimbatore they said cost of single unit of Horn is RS3000 further they said it's necessary to replace both with including labour charge it will
cost around RS8000 what they said, later i have contact my friends for case of advice he says, same clarity sound with good quality of Horn
is available BOSCH brand in outside market it's cost around 1000(2 units including labour). Very soon i ask the Skoda service peoples to hand over
my car and i rush up to the shop and i have changed the HORN, now the sound of the HORN is better than old HORN...

SKODA COMPANY HORN THAT COMES IN CAR IS = CLARTON HORN (made in Spain) it's not challenging for INDIAN traffic clearance

BEST ADVICE GO FOR BOSCH HORN (in case problem with old horn). COST AROUND RS1000.

I too had horn issues in my Laura 2006 model. The first time the horn went off I had to replace a multi combination switch in the steering behind the air bag. Cost me 10, 500/- . The second time after a year the low tone horn went off and it cost me 2736/- to replace for just 1 and not a pair. The pair costs 7500/-. I can't understand why the horns are so costly when a set of same bosh horns are available in the market for 600/-. Only the connectors are different and if you take care of the wiring your problem is solved with 10% of what Skoda charges. Interestingly the horn for Octavia costs Rs 600 a pair. So this is clear that Laura customers are being fleeced. You can also fix the Octavia horn for the Laura, only have to change the connectors by making some good solders. This company is a thief. Avoid recommending this car and sell it before it empties your Bank account.

I am also facing same problem, please guide me how u solved this ??

.Skoda Auto pvt. ltd. — unprofessionalizm

Dear All,

(skoda escasity)

I have skoda fabia, purchased just 6 months ago from " Giriraj Motors Gurgaon(Haryana).quite happy about vehicle performance in last 6 months. but on 6 aug.2008, after returning back from my office at around 8.30p.m, heavy rain out side.i started moving slowly towards my home but due to heavy rain n poor visibility, i could not be able to judge the depth of the path hole on the road & my vehicle gone into that path hole and stopped.
next day morning, after pushing approx. 2 km, i will be able to reach another skoda dealer " Silvertone motors Gurgaon.". at that time i was in deep trouble & expecting good response from skoda dealer. but i was surprised to see rudely behaviour from dealers executives.
initially service in charge Mr. kapil told me to move this vehicle n get serviced from Giriraj Motors, because u had not purchased from silvertone motors. so many times i had told him that this was not a skoda philosophy for service. i had tried to talk to their seniors, but same response from them also.
their sales manager Mr.Edwin Gurung, was also in the same category of those stupid fellows. He questioned me why i came out from office in the rain & given me one day time to move my vehicle from there.
I was completely shocked from skoda service, n disgusting behaviour of dealer.
then after toeing, i will be able to reach Giriraj Motors. but after 2 months, my vehicle was still in the same condition as on 6/aug/08.no reliable n responsible effort from their side also.
Now i m questioning skoda service dept.did u know how ur dealer providing service to ur customers. this type of ridiculous behaviour was not acceptable from skoda.
After investing my hard earned money(approx 7.00 lacs Rs), should we expect this type of service.I'm still without any vehicle. I have lost hope of getting my vehicle back. my car is still in the same condition. and moreover insurance survey and all the other formalities has been done a month back. and lot of other customers are there in gurgaon who are facing this PATHETIC service provided by skoda.

i remember SKODA LOGGO WAS " OBSESSED WITH QUALITY", BUT I THINK SKODA INDIA FORGOT ABOUT GIVING SERVICE TO THEIR VALUABLE CUSTOMERS. Skoda main head office people are also as unprofessional as their dealers are. There is no deference.
NOW AGAIN I M WRITING BUT STILL THERE WAS NOT ANY COMMUNICATION FROM SKODA SIDE. & STILL MY VEHICLE WAS IN THE SAME CONDITION AS ON TWO MONTH BACK. WHAT IS GOING ON.
I THINK EVERY ONE WAS SLEEPING IN INDIA. SERVICE IS VERY POOR. Skoda people does not know " ONE SATISFIED CUSTOMER IS ONE SATISFIED CUSTOMER BUT ONE UNSATISFIED CUSTOMER IS THOUSAND UNSATISFIED CUSTOMER. PLZ SUGEST ME SOMETHING.WHAT SHOULD I DO IN THIS CONDITION.

Plz help me out in this matter and educate people abt this so that they can refrain themselves from buying skoda vehical.

contact me -:


Sanjeev kumar
Mob-[protected]
Gurgaon

Giriraj motors pvt. ltd. — Keeping my vihical for two months

Dear All,

(skoda escasity)

I have skoda fabia, purchased just 6 months

ago from " Giriraj Motors Gurgaon(Haryana).quite

happy about vehicle performance in last 6 months.

but on 6 aug.2008, after returning back from my office

at around 8.30p.m, heavy rain out side.i started

moving slowly towards my home but due to heavy

rain n poor visibility, i could not be able to judge the

depth of the path hole on the road & my vehicle gone

into that path hole and stopped.
next day morning, after pushing approx. 2 km, i will

be able to reach another skoda dealer " Silvertone

motors Gurgaon.". at that time i was in deep trouble &

expecting good response from skoda dealer. but i

was surprised to see rudely behaviour from dealers

executives.
initially service in charge Mr. kapil told me to move

this vehicle n get serviced from Giriraj Motors,

because u had not purchased from silvertone motors.

so many times i had told him that this was not a

skoda philosophy for service. i had tried to talk to

their seniors, but same response from them also.
their sales manager Mr.Edwin Gurung, was also in the

same category of those stupid fellows. He questioned

me why i came out from office in the rain & given me

one day time to move my vehicle from there.
I was completely shocked from skoda service, n

disgusting behaviour of dealer.
then after toeing, i will be able to reach Giriraj

Motors. but after 2 months, my vehicle was still in the

same condition as on 6/aug/08.no reliable n

responsible effort from their side also.
Now i m questioning skoda service dept.did u know

how ur dealer providing service to ur customers. this

type of ridiculous behaviour was not acceptable from

skoda.
After investing my hard earned money(approx 7.00

lacs Rs), should we expect this type of service.I'm still

without any vehicle. I have lost hope of getting my

vehicle back. my car is still in the same condition. and

moreover insurance survey and all the other

formalities has been done a month back. and lot of

other customers are there in gurgaon who are facing

this PATHETIC service provided by skoda.

i remember SKODA LOGGO WAS " OBSESSED WITH

QUALITY", BUT I THINK SKODA INDIA FORGOT

ABOUT GIVING SERVICE TO THEIR VALUABLE

CUSTOMERS. Skoda main head office people are also

as unprofessional as their dealers are. There is no

deference.
NOW AGAIN I M WRITING BUT STILL THERE WAS NOT

ANY COMMUNICATION FROM SKODA SIDE. & STILL

MY VEHICLE WAS IN THE SAME CONDITION AS ON

TWO MONTH BACK. WHAT IS GOING ON.
I THINK EVERY ONE WAS SLEEPING IN INDIA.

SERVICE IS VERY POOR. Skoda people does not

know " ONE SATISFIED CUSTOMER IS ONE

SATISFIED CUSTOMER BUT ONE UNSATISFIED

CUSTOMER IS THOUSAND UNSATISFIED CUSTOMER.

PLZ SUGEST ME SOMETHING.WHAT SHOULD I DO IN

THIS CONDITION.

Plz help me out in this matter and educate people abt

this so that they can refrain themselves from buying

skoda vehical.

contact me -:


Sanjeev kumar
Mob-[protected]
Gurgaon

Giriraj Motors Private Limited , Pacific Square Part 2, Sector 15 — Don't Buy Skoda !

Dear All,


I have Skoda fabia, purchased just 6 months ago from “Giriraj Motors, near 32 miles stone, Gurgaon (Haryana). I was quite happy about vehicle performance in last 6 months. But on 6 aug.2008, after returning back from my office at around 8.30p.m, heavy rain out side. I started moving slowly towards my home but due to heavy rain n poor visibility, I could not be able to judge the depth of the path hole on the road & my vehicle gone into that path hole and stopped.
Next day morning, after pushing approx. 2 km, I will be able to reach another Skoda dealer “Silverstone motors Gurgaon.". At that time I was in deep trouble & expecting good response from Skoda dealer. But I was surprised to see rudely behavior from dealer’s executives.
Initially service in charge Mr. Kapil told me to move this vehicle n get serviced from Giriraj Motors, because u had not purchased from Silverstone motors. So many times I had told him that this is not a Skoda philosophy for service. I had tried to talk to their seniors, but same response from them also.
Their sales manager Mr. Edwin Gurung was also in the same category of those stupid fellows. He questioned me why I came out from office in the rain & given me one day time to move my vehicle from there. I was completely shocked from Skoda service, n disgusting behavior of dealer.
Then after toeing, I will be able to reach Giriraj Motors. But after 2 and half months, my vehicle is still in the same condition as it was on 6/aug/08.Still there is no reliable n responsible effort from their side.
Now I m questioning Skoda service dept.did u know how Ur dealer providing service to Ur customers. This type of ridiculous behavior was not acceptable from Skoda.
After investing my hard earned money (approx 7.00 lacs Rs), should we expect this type of service. I’m still without any vehicle. I have lost hope of getting my vehicle back. My car is still in the same condition. And moreover insurance survey and all the other formalities has been done 2 month back. And lots of other customers are there in gurgaon who are facing this PATHETIC service provided by Skoda.

I remember SKODA LOGGO “OBSESSED WITH QUALITY”, BUT I THINK SKODA INDIA FORGOT ABOUT GIVING SERVICE TO THEIR VALUABLE CUSTOMERS.
I have e-mailed them so many times but still there is no positive communication from Skoda side. My car is in the same condition as it was on 6 Aug2008.
I THINK EVERY ONE WAS SLEEPING IN INDIA. SERVICE IS VERY POOR. Skoda people do not know “ONE SATISFIED CUSTOMER IS ONE SATISFIED CUSTOMER BUT ONE UNSATISFIED CUSTOMER IS THOUSAND UNSATISFIED CUSTOMER.

Plz advise me what should i do in this condition. I have spent 7 lacks rupees but i'm without my vihecle since aug this year. Plz Forword this mail to as many people as u can and educate people abt this so that they can refrain themselves from buying Skoda vehicle.



Regards
Sanjeev kumar
[protected]@yahoo.co.in
[protected]
Gurgaon

I am a proud owner of SKODA OCTAVIA car a car with a slogan “OBSESSED WITH QUALITY”, BUT I am with a strong feeling that they have little procedure to understand the quality requirement of Customers and address it properly.

Rather it is a hollow promise without the ground reality at least with GIRIRAJ MOTOR GURGAON, Who does not have quality maintenance team to understand a small problem like starting trouble.
And I support the feed back that SKODA INDIA FORGOT ABOUT GIVING SERVICE TO THEIR VALUABLE CUSTOMERS.

Hi
I definately agree with you opinion about the Skoda car Fabia. beliving it they being best car manufacturer I on same though bough the car have been facing the problem which are like power window not functioning properly, front blower a/c noise and the height the power stearing going bad and freezing my stearling wheel.
I have been following up with Skoda Autobhan Mumabi but they have same old reply that we are waiting for the part or car is functining properly.
Been in with the same trouble for past 4months and no action has been taken and requesting then to please take some action after discussing with Harshil Choksey Autobhan CEO and Elykat their service head no action has been taken.
this is my serious suggestion please dont take a skoda car from Autobhan or if you still feel that you should insist to go ahead please take it from other dealer.
Regards,

Gautam Bedi
[protected]

Ihave been facing the parts nonsupply and warranty period problem with skoda dealers here in bangalore from very inception. almost from five years. they are just for money and dont want to do the job in warranty, so what ever warranty the comapny is giving and promising are false and has no meaning.

U r dead right,

They don't have servicenetwork to service the No.of cars they have sold. Delhi having 10s of thousand vehicle have one dealer Continental who is also not dedicated skoda dealer having other interest.

My LAURA L & K model is without functioning Horn for more than 18 months. Vehicle has been called 5/6 times and sent back as part not in stock. Ask these i[censored] are not having the Horn in stock than why are u calling the vehicle to far off location of one dealer in Delhi ( From Kirti nagar to Okhla takes 75 minutes driving) for repairing knowingly the vehicle is coming for Horn replacement.
Below mentioned mail send to their Service Enginer Mr. Sudhir Srinivas is self explonatory

"Mr Srinivas,

Where are my Replacemet Horns ? Your company cannot replace defective Horns in 20 months. This is the customer service ?

This car can truly be sold in third world only. Your Dealer Continental do not listen. its like they are selling your products under compultion. You don't have any other dealer or may be nobody wants your dealership. Silvertone got closed down at Nazafgarh Road. thousands of cars to be serviced by one dealer in Delhi ? what a policy for your growth.

Will you replace my horn when I had met with some accident driving without proper Horn or will replace when I sell this car ?

Or going to consumer court will solve this pupose.

let me know.

Car Model : Laura L&K

Car No. : DL4CNA 0654

Hardeep Kakkar
Auster Consulting Pvt. Ltd.

CC : To CEO ŠkodaAuto India Private Limited
Aurangabad
"

http://www.team-bhp.com/forum/indian-car-scene/54881-skoda-dealer-changes-parts-...⇄

http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-s...⇄

The complaints might be valid in your own place, but I own a Skoda Octavia 1.9 Tdi Ambiente for the last 5 years, the car has been functioning smoothly and well enough.The dealer Mahavir Auto is equipped well enough for servicing the vehicle in time and all spares are available in time.

But one demerit with Skoda vehicles is its spares.It is damn EXPENSIVE.I own Toyota Camry 2008 model and being a bigger and higher category class car, it is comparatively cheaper to maintain.

The problem with all the complaints I believe is in the attitude of the Skoda dealers, and Skoda Auto India needs to take care of that, or the reputation will be hampered.

we bought a laura in 2008.we had a problem in the rear doors were whenever we go at a speed of above 70 we get a rustling sound. we took it to the the showroom for service.After taking the delivery we could again hear the sound.After we screamed at the dealer he serviced it properly and gave it.After 2 months time we had a problem in horn.we had to replace it.Being an eighteen lakhs car when we were driving in the highway a small stone hit our car windscreen and there was a crack.

i am an owner of skoda laura a good vehicle with extremely poor service and dealer network. Whenever i have given my vehicle for servicing the parts take 1monthh to arrive.i have had to change 2tyres in 13months of purchase sans any warranty, parts for power windows changed which had to be paid, wherein vehicle run for only 10000kms.pathetic service by mahavir auto which looks like a shabby garage ra

Dear All,

Don't Buy Skoda !

I, Mr. Ashwath. S. Gaonkar purchased SKODA Octavia (L&K) from M/s. Mahant Motors, Hubli 1½ years ago. (19th Nov 2007). My vehicle number is KA-25-M675 (Serial No.AGH1U47A010342, Chassi No.TMBAGH1U47A010342 and Engine No.ALHE21196).
By the time of purchase we got a assurance of 3 years warranty (or 60, 000kms) but on[protected] when we approached Mahant Motros, Hubli for 4th Service, we got a negative answer from Service Manager (Mr. Mahesh) telling that “SKODA Company” cancelled this offer in Karnataka & by doing this company is cheating its valuable customer network in Karnataka. It was really hard to believe and the same time he said they can do only paid service. We felt sad about the companies approach towards customer. So I contacted Mr. Ganesh, Skoda Auto Service incharge of North Karnataka. He suggested me to get the service done in Shrine Auto Kolhapur service centre (Maharashtra). From here a series of problems started I took a appointment (Mr. Milin) and dropped our vehicle on[protected] for services after our 4hrs drive. After a inspection service center people noted down the problems. The A/c was not working, head lights were off and wiper was not working. Then they told us to collect the vehicle at 6.00pm when we were waiting for the service done at 4.00pm the service manager Mr. Milin said he cannot do service for vehicle which purchased in Karnataka.
Once again we got shocked. We suffered a lot to drive back home without a head lights and cost of our life. It was really depressing after all this incident. I contacted customer care and registered a complaint ID:11D118709.
When I contacted a customer care we got a shocking news that M/s. Mahant Motors, Hubli licence of dealership was cancelled. After being a owner of Skoda we were not aware of the development and still M/s. Mahant Motors, Hubli is running under SKODA brand name service and spare parts are also available.
I am in dilemma that who is misguiding M/s. Mahant Motors, Hubli or Customer care?
Finally the customer who trusted SKODA as brand are facing the problem. If it continues it will loose its brand image. SKODA has to take immediate action against the people; who are misusing the brand name for their greed.
One more interesting thing is Mr. Mahesh of Mahant Motors, Hubli and Mr. Ganesh of North Karnataka SKODA incharge is still in touch.

Please clarify the following.
 Is 3 years warranty scheme is cancelled in Karnataka as told by Mr. Mahesh from Mahant?
 Where I have to get the service done in Karnataka only? Why not in rest of India?
 Is anybody can run service station in your brand name without your authorization?
 Are you Ok with the customer’s harassment?

I would like to have your replay on above issues immediately and solve our problem. Otherwise I would like to go to all legal measures get the justice and filing case in Consumer Court about cheat and mental harassment. We would like to release the press statement to show how a customer goes cheated from a prestigious company SKODA Auto.
Once again I would a like to request you to take the action against the M/s. Mahant Motors, Hubli who are misusing your brand name and Kolhapur service station for not taking care of customer’s problem and guide us to resolve our problem.
Thanks and regards

[protected]@REDIFFMAIL.COM

I purchased Fabia 1.4 petrol elegance on 31st July, 2008. Right from the day one I am facing many problems. There is absolutely no pickup & pulling in the vehicle inspite of being 1400cc power and there is huge noise from the bottom of the vehicle. I approached the skoda top executives after sending the vehicle to the dealer's work shop for repair seven times in these nine months but no executive is interested in resolving the problem. In my opinion it is a cheat & 420 company. They are just taking advantage of our legal system by selling defective vehicles and doing day light robbery of customers hardearned money.

Hi Guys,

I'm another victim of Skoda Service Centers in India. There is such a long list of complaints But surprisingly there is no response from Skoda, Headquarters.

In last few months I had a touch time dealing with Continental Dealer at Mathura Road. They had replaced some parts of my car with another car which came for servicing which were old one.I realized It & when I raised the issue they started giving reasons that this part is not available & the other car is their own car.

So you all should be very carefull as they might replace you car parts with anyone other car & will charge you for a new part.Thats really dangerous as they might solve your one problem & create another one by replacing your car's original part with some other car's faulty part And If you'll approach them for this new problem they will do the same thing with some other user & will again charge you for replacing faulty part.

Secondly If you ask for Feedback form, they will give all excuse to ensure you do not fill it up.

My friend own a Honda Dealership & If there is any complaints from any Honda customer, Honda guys take immediate & strong action & that's why they are the Leaders.

in Skoda "Customer Service" has no meaning. I'm surprise Skoda is a good car but these Service Centres & their owners & employee's attitude is creating a bad reputation for Skoda in India. For sure all of you & including me will never suggest anyone to buy any Skoda car. Recently one of my friend took a test drive of Octavia & like all o[censored]s he was very keen to buy one. But when I shared my experience with Continental Service Centre he changed his plans & bought Toyota Altris.

Whenever the servicing of my Skoda is due I get tensed as I'm not sure what these guys will do with my car & they can come up with exorbitant service charges.

If any of you know any better service centre in Delhi/Noida Please let me know.

If anyone knows any email id or contact no of Skoda main office in Europe. Please pass it on to me & we must share our experience with them & Hope If they can take some actions.

Regds
Gyanendra Singh
+[protected]

Name-Rajnikant J kamdar
Vehicle-Skoda fabia ambiente tdi
registerd-MH20BC4784

I have puchased Scoda Fabia 9 months back by paying a cash amount of 7lac rupees Recently my car met with an accident In accindent the car got dashed to a road divider and my car got upside down (tumble down) in this severe accident the air bags didn't got open ..
when the car after dashing got tumble down the front windshield got into pieces and i got injured
as those glass pieces entered my right arm..
I have purchased the vehicle from Sarra Motors Aurangabad
My accidental vehicle reached the showroom at Aurangabad within 24 hrs. Till 5 days nobody had
neither time nor to look at my vehicle on the 6th day i personally wanted to meet the that customer care madam Ashwini Thakre but she refused and said just to talk on landline on conversation i raised a question why my car air bags didn't got open. The team of engineer and technicion from 6th till today are unable to give me the answer, I met Mr Ganesh who looks to the showroom
work shop he verbely answered that the impact of accident was not severe so the air bags didn't open
when i didn't get a satisfied answer today at 3:15 pm i talked to CEO general manager skoda Mr Damani
cell number [protected] he has given a promise to satisfy within 24 hrs regarding air bags and vehicle
delivery...
In future i will never suggest my near once to go for such a huge brand name skoda to purchase any vehicle
regards
Rajnikant J Kamdar
mb-[protected]

HI,
Same thing happend on me also...
I have 2008 octovia rider .Problem : i can't drive this on rainy day.

My recent mail to skoda .. for which i still haven't received any reply !

"Before my purchase -

It all started when i first thought of purchasing a fabia, since i heard some good reviews about it. So I went all the way to faridabad from meerut to this 'Arshia Motors' on a weekend so that i can have a test-drive, i went to the dealer and trust me they were so busy with themselves that they didn't even served water for half an hour although there were no other customers in the showroom. After that when i told him about the test drive thing, he simply told me that they don't have any fabia for test-drive as they have sent there car to north-delhi (I mean what a lame excuse .. sending a car for test drive 50kms .. don't you have a dealer in moti bagh ?). While leaving i left my number there so that maybe he can send the concerned person after he comes back but i never got any reply.

Still since i had to buy this car i went there next weekend and my god they were so busy with nothing and again the same reply that they don't have there test-drive vehicle there (are they that good in sales?). When i stepped out of the showroom i saw that test-drive vehicle standing there, but i waited for his callback which never came. The same evening i called again and guess what .. they didn't turned up again !

After purchasing the car -

Since we didn't had any skoda dealer in our city and it didn't matter where i had to purchase one, so i went to chandigarh and bought my fabia diesel elegance from 'Krishna auto sales' and i was pleased to see there customer handling and sales. They even told me to get the insurance from 'iffko tokio' as they have tie-up's with skoda and i can get cashless claims at any skoda dealer in india. So, i took that too and came back with my car happily.

For my bad luck i got my driver side rear view mirror hit by a tree a month later, So i called krishna sales and told them that i would come to there workshop after a week to get that replaced and they committed the same. My brother took the car there next week driving more than 350kms just to get that repaired. But guess what after 5 hours of waiting they told him that they don't have that mirror in stock. Again something on which my brother could have easily kicked everyone's butt .. still he came back to meerut peacefully.



I took my car to Continental auto dealership talked to that guy and again a new thing that they don't offer cashless claims since they don't deal with iffko tokio.. (am i missing something here .. i was told it accepted everywhere). And that was again an un-expected thing by skoda !
Lastly yesterday some boys playing cricket hit my car's rear windshield and it has smashed .. Now, since morning i have been trying to call each and every dealer in Delhi or NCR to help me with this. And what all i can hear is that they don't offer cashless insurance or i will have to leave the car for a week or I won't get all of the claim for that glass and only 50% of it will be covered in insurance (mentioned by Arshia Motors).

Now this is heights .. did i made the biggest mistake of my life spending Rs.8, 00, 000/- on a hatchback from one of the biggest brands and end up in situations like this ???

No this is not acceptable at all .. i am looking forward for a good good reply from your regional manager in less than 48 hours or somebody is going to be in trouble. I will file a case against you about your fake commitments and lame excuses !!!

Rohit Paliwal
[protected]

Fabia 1.4 Tdi Elegance

A not so proud customer of Skoda auto india !

Dear Sir,



I would like to begin by giving a brief introduction about myself. I own and run the top award winning restaurant, bar and nightclubs in New Delhi. Tabularasa, Shalom, Chi Kitchen and Bar, Laid back waters are some of the places owned by me.



I have always (and till date) sported a Honda or a Toyota car, I wanted to pick up another car in a 12 lac price segment and after speaking to a couple of friends decided to pick up a skoda Octavia (since I have both the Toyota and the civic).



Little did I know this was the beginning of my nightmare.



I called Arshia motors. I was being handled by a gentlemen called VP Singh. I booked a silver colour, however in 2 day time changed the colour to white. Mr VP Singh was clearly told about this decision. I awaited my loan from SBI and on getting the green signal from them, inquired from VP Singh about my car. The gentleman had forgotten that I had ordered a silver colour ( not expected ) but assured me that the white car would come in 6 days time. Again there was no communication from Skoda. On further inquiry (after 15 days) the gentleman told me that I could come and pick up the car tomorrow and that I should come and make the payments. I responded by saying that I will make the payment the day the car is in the showroom ( however I had already given the token money earlier) – in which case I must tell you that your dealers are extremely prompt when it comes to calling customers even 10 times a day for the booking amount, other than that that the communication is non existent.



I called Mr VP SINGH yet again after three days asking about my car where I was told by MR Kailash ( who was handling VP’ phone) that VP Singh had quit the job. To my utter horror I realize that not only the white car was not ordered but Mr Kailash had no clue about my car! He finally claimed that I had ordered a silver colour ! I said in that case I will take the silver but again the car was not available. He promised to call me the next day, however there was no call, on Inquiring he kept telling me he was either in meetings or trying to organize my car. After a weeks time and my constant calling I was told that the white colour is not in production and that the company says that it will take just 20 days for the car to come. I even asked for the owners no of Arshia motors but no one was willing to give it to me.



I want a white colour car for which I have been pursuing arshia motors since more that one month ( about 1.5 months ) I really cant understand whats going on ? Some of my observation for SKODA vis a vis HONDA are the following



Degree of professionalism absent ( the staff does not know how to take calls, I once called and was told to call back after one hour since her majesty (the salesperson) was eating her lunch ! The least she could have done was at least taken my no
The test car came to me after one week ! ( Inspite of telling the sales rep that I would be skipping work and putting everything on hold – however the showroom did not even have the decency to tell me that the car wont be coming . I think even a company like maruti calls and informs the clients


To me it seems like the skoda dealers are really not interested in selling cars. The communication skills are below average. Their follow ups and less than below average and most important they don’t think it is necessary to communicate back to the guests. The only time they are prompt is when they have to collect payments ( then a person will surely get more than 10 calls a day ) I must complement at least your collections department for the superior training if nothing else



One is lucky that the product is super else the service associated with the product is extremely shameful, One does not even feel nice going to the showroom, right from the kind of clothes people are wearing, to the way they meet and greet yout, to the kind of follow ups



I could only understand the balme game that was happening between the sales reps, “VP SINGH was useless, He had zero follow ups ) blah blah



Frankly I was extremely excited and was waiting for this car since a long time. My enthusiasm has taken a back seat . It is as if a particular colour is being forced on me. I need the white colour and would appreciate if the least someone can do from SKODA is call me or mail to me . At least it will give me the feeling that one is customer focused. I really don’t reserve one hour to write a complaint .



All I need is my car in a days time (since I don’t have one ) and someone one communicates and is trained by SKODA to handle complaints, not some run of the mill person



I could also recommend a training program for your employees ( which ive done for my staff and which has helped me build award winning restaurants) – else just send them to Honda and Toyota showroom as raw entrant staff ( after ensuring that their memories of skoda training are wiped out) They will surely make your company perceived value a lot better ( again I am not talking about the car – that of course Is good, which is why it is selling )



Once again hoping against hope that there will be some action taken and the white colour will be available. If not please give me some old car to drive till the time the new one arrives . This is certainly not done .



Regards



(A very very disappointed prospective customer )



Sohrab Sitaram

CEO – MGS HOSPITALITIES PVT. LTD and SOULFEED HOSPITALITY PVT. LTD.

Mob - [protected]

Email – sohrab.[protected]@soulfeedhospitality.com

I agree will all you People Its actually pathetic car to buy!!! I bought this car a year backa nd after 5 months this car started giving me problem. The AC of the car is just not working and inspite sending tot he service station "sai automobile" indeed pathetic service station they did not fix my car and sent it back saying AC gas is less. Can u imagin a new car with less gas pressure, I mean they try to foolt he customers. Now I have sent my car to another s ervice station of skoda and they say they willreplace the compressor of the car!!!. Its been 30 dyas my car is with them and they do not revert me back inspite me speaking and writing mails to their officials in Aurangabad and delhi.

I have hired cab for past 20 dyas for the same and these people just do nothing !!! more than the car is their WORST SERVICE
People please do not buy this BRAND!!!

Special REQUEST PL FORWARD THIS MAIL TO



M.D SKODA INDIA as I want to let him know where his hard work is heading to.







Dear Sir

I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)

had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on[protected] from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car, with foul smell as well as no pickup and low average.



I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.



I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”



The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”



Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address, He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.





So where do I go from here ?????????????





Regards



Anupal Singh

Dear Miss Ashwini Thakre,
I have received a call from Mr. Patil of JMD Auto Bhandup yesterday evening informing that he has received sanction for changing the compressor at 50% chargeable to me.
I have sent the car today for doing the job.
In this connection I wish to inform you that I am not at all happy with this treatment from Skoda. I used a Octavia from 2003 to 2007 and them bought a Laura AT in June 2007.
I faced the AC problem in May and sent the car to JMD. they changed the condensor and charged me 15, 000. I sent the car back the next day as after this visit for condenser change as the compressor would start 5 mins after the AC is switched ON. Also every time the AC would cut off it will start after making you feel miserable inside. This is the time Mr. Irfan of JMD told me that the compressor needs to be changed and they do not have the same in stock and will call for it and change. then he called to say that they need to send the Log of the car to Skoda and hence need the car. this he did twice. Finally around 10th June he said that as the warranty has expired and the same can not be done now. At this time I protested as the complaint carried forward from the warranty period. I have been chasing you for the last two months and you have always told me that you have cleared and JMD will do the same.You even spoke to them and informed that I can send the car and they will do it. Then came on the scene Mr. Patil from JMD who insisted on written confirmation from Skoda. he again called for my car and took a log and sent to Skoda. After this he again called for the car to Photograph the compressor and sent the same to you. After a long and tedious follow up yesterday I am told that it will be on 50:50 basis.

NOW I WISH TO KNOW WHY 50:50 WHY NOT SKODA 100% OR ME 100%. THE REASON FOR YOUR ARRIVING AT THIS 50:50 FORMULA IS ESSENTIAL TO ME.
THE QUESTION ALSO ARISES THAT AM I WRONG TO CLAIM MY RIGHT AND IS SKODA DOING AN OBLIGATION TO ME BY BEARING 50% IF SO WHY
OR IS SKODA TRYING TO PULL A FAST ONE BY JUST MAKING ME PAY 50%
IS THIS THE POLICY OF SKODA TO LEAVE THEIR CUSTOMERS DISATIFIED.

I AM PAYING THE 50% AMOUNT TO JMD AS I CANNOT KEEP MY CAR WITH THEM BUT I WILL NEED SKODA TO ANSWER MY QUESTIONS FOR ME TO KEEP QUITE.

ANOTHER ISSUE IS THE PART REPLACEMENT WARRANTY OF SKODA. IF I PAY 50% THEN WHAT IS THE WARRANTY PERIOD I HAVE FOR THIS COMPRESSOR.
PLEASE LET ME HAVE YOUR REPLIES.

REGARDS

RAJAN ARORA

car serv booking

HI, Well i completely agree you. This has been the behaviour all over. I was informed while enquiring abt the vehicle as safety, reliable, good service backup and support blah blab blah etc. All bluffs, seer nonsense. They does not seem to respond to customers at all. their motive: SELL ONE AND THAT's IT...Recently, when i went to a skoda dealer and enquired abt skoda superb...i was told the brochure for superb is an expensive one and is not for everyone. I simply can't understand what he meant to say man. [censored]s...SKODA a big NO NO NO...

HI friends, I own a Laura, the old model I bought in Jan2008.It has done 68000Kms and basically knowing Skoda's lovely attitude towards aftersales servise I said, to [censored] with the warranty.Certainly if a Fiat siena( my previous car) can last 250000 Kms, Skoda which cost's almost three times, should certainly cross at least 200000 kms.Except for oil, oil filter and diesel filters and AC filter changes which I did myself at home.AND I was half right.Unfortunately I had an accident in kolhapur and the rear ''dead arm'' ( a strut and pivot to which the suspension and rear wheel is attatched) got damaged.Now it's been a month and skoda tells me they do not have the part and it will take another month to order it from Czeck republic!!! I have seldomely have had to try and control my laughter. Friends, for your information more than 90% of skoda parts are made in Noida, India.the names are different so locals may never know the company makes it for skoda. I was just wondering whether I should take away some teeth belonging to the wonderful people working in skoda, kolhapur branch when I came across you poor souls.Your plight has griefed me and scared me too...but it has also propelled me to legal and not all legal action.All said, I plan to go out for a ride in my beloved laura at the end of this month.God help Skoda Kolhapur as I know quite a few ''wonderful'' persons in kolhapur who would love to receive a call from me regarding whether there should be a monument in place of Skoda auto or they be allowed to continue cheating unsuspecting people, they are also skoda owners!!!Friends, you may watch the newspapers carefully for sad demise of skoda kolhapur.An unfortunate event which may or may not change the course of the cheating company ''Skoda auto obsessed with [censored]ing customers off their hard earned money''

Skoda Dealers — Told to buy a car from another dealer

Good Day All,

Recently i visited Europa autos in Pune at their Inox Showroom.
Ther sales rep just came to us threw the pamplets at us and told us that it has all the information.
On asking questions about the features he just did not know anything about any of the Skoda cars.All the staff were sitting in the customer waiting area chatting so loudly that we could not hear ourselves.
We were told that the octavia was out of stock( haha ha).Skoda should learn something about sales from the local kirana shopkeepers who are better.Finally as there was nothing else as the car could not be ordered as it was out of stock ( even at Skoda Factory) another ha ha ha, we decided to leave.We were given some undercover advice by the rep to buy the car from the other skoda dealer in pune.

I dont know whats going on but it is the case with most of the showrooms.The employees have a "i give a " attitude.
Best of luck to all buying new cars.
happy motoring especially if you own a skoda. Chec mate

why ur not goinng to asset auto, it is one of the best dealer of skoda ... why ur wasting ur time with other dealer...

THIS IS TO MAKE A KIND NOTICE THAT I HAVE A CAR OF YOUR COMPNY OCTAVIA
CAR NO DL -4C NA 2020
ON 06-07-10 I HAVE GIVEN MY CAR FOR A REAR MIRROR REPAIR OR CHANGE TO

Fahrenheit Automobiles well in a normal cenaeio car should be handed over to us in a 2 working days time but i havent resice the car still today date 10-07-10 . well we spoke to concern person but the there was no positive answer from the company well it was not expected from a compny world know so take a proving step regard my complaint .
plsee see to it that i should resive your anwer from your side
i am in very bad condition that i am not getting my
MLARORA
[protected]
Delhi

Hi
I own a Skoda laura 2008 automatic model. The problem is service centre in Chennai where i dont have a good response and the price they have quoted me for servicing my AC is Rs. 200000 ( Two lakhs only ). Have they gone NUTS ? Walkin customer to service station are not treated well. I cant believe a brand like Skoda can do such things. I am thinking of guying legal now. If you guys have any suggestions for me please letme know.

Ajay
[protected]

Who are these people buying Skoda cars? Are people oblivious to the fact that Eastern European manufacturing is on par with disaster? Shoddy quality and a lackluster attitude towards life, while cranking out "global" products.

I blame it on the foolish consumers themselves for getting into this. Hope you learn your lesson, and stick to buying local brands, which are reliable, and cost effective.

This Post is to clarify the exact dealing of so called high status brand "SKODA".
i have a 2011 model skoda laura.
Since 2012 i am complaining about my car's AC.
Every summers the car goes in the workshop for AC work, The workshop does a "JUGAAD" or a temporary work to make the ac working.
But again its max 10-15 days the ac works, then it is back again to the normal non working condition.
this time i made a compaint to Skoda India Helpline Number an asked them to give me a specific time that by when my car will be delivered back to me bacause everytime my car goes to workshop, spends 15-20 days there.
On this "Mr.H.K kathal" executive of Skoda told me that we and the workshop have have other cars to do.
So on this i think Skoda should stop selling new cars as they are not able to properly handle the existing customer and giving them non sense answer.
Still my car is undone.

I would suggest everybody not to go for skoda.

Viksit Pahwa
[protected]
(Sufferer of Skoda)

I too have skoda rapid. Hyderabad mahaveer service center horrible experience. I will not recommend to buy skoda.service very bad.jagan

Mahaveer skoda sales team horrible cheating

Dear all, apologies for the inconvenienced caused. Please send us individual messages with your car registration, contact number and your concerns on skodaindia.[protected]@gmail.com. We will have our service representatives connect with you accordingly.

Regards,
Skoda India.

Dear all, we are still awaiting your contact details. Please share the same so that we can quickly get in touch with you and help you resolve the problem. Regards, SKODA India.

very bad experience in krishna automobile chandigarh naresh malik m-[protected]

very bad experience in krishna automobiles chandigarh.in future i will not even think of krishna automobiles if i want to buy new car even i wanted yo purchase a new car.staff of denting painting sec in chandigarh is very cheap .they even dnt knw how to talk even

with surveyour of insurance co reg claims

Share your experiences on Tbhp http://www.team-bhp.com, there is already a thread against Nummer Eins, you can add your story there. This will make for negative publicity for them