[Resolved]  Skoda (India) - Fabia — Booked, Taken money & showing docs of top end , issuing mid segment -Indore on 1.1.2011, not accepting complaint-agonising experience

Address:

Indore, Madhya Pradesh

Ag. my Purchase order no. 021/30.11.10, fiinalised by me after 5 days for mpi-elegance(petrol), with committed delivery after 10-12 days, not honoured. Subsequent follow ups with Satguru, yielded no result. Final date of 1.1.2011 was fixed & accordingly certain family get together was organised to celebrate new car's arrival. On 1.1.2011, I was shown docs. of black Fabia (top end) with chasis no. TMBFRL5J1AGO18275, but was told to deliver mid segment Black Fabia, as there has been a technical flaw from Skoda's despatch dept. I suffered image loss plus mental agony . Further efforts to refer to Skoda Officials like Salil Tatke, did not help the matter . I registered a complaint on line on 2.1.2011 , plus personally visited Satguru, Indore on 3.1.2011, who probably under pressure refused to acknowledge my written complaint . I felt so offended at their callous attitude as to how can they show me docs. of a model & venture to deliver another low end model , which I refused outright, causing me so much of inconveniences like physical & mental trauma . I need to be compensated for the lapse by Skoda or its dealer, failing which I am going to take the issue legally to get justice, as Skoda is just not bothered .Dipali Jain 171 Pallahar Nagar, VIP Road, Airport Road, Indore [protected](Mob.)