[Resolved]  Skoda, Laura, Ambiente 1.8 Tsi — Defective piece of car

Address:

Raigad, Maharashtra

Sir/Madam,

I am an owner of SOKDA LAURA Ambiente 1.8 TSI model purchased from JMD Auto India Private Ltd, Navi Mumbai on 15th October 2010.

In its sixth month of running the axle of the car broke down mid-traffic causing me severe distress as my car remained at the workshop for over a month while I had to commute via taxis and buses on my own dime. Despite my repeated requests and complaints to the concerned officers at JMD Auto Mumbai and Bangalore, this incident was swept under as a ‘simple fault’ and I received zero compensation whatsoever.

So although an extremely critical components on car’s machinery, which is supposed to last a lifetime, turned out faulty in less than 6 months of purchase and while their company’s workshop recognized it as a manufacturing fault, my repeated requests for a replacement were not entertained by the concerned officers at JMD Auto Mumbai and Bangalore. This incident was swept under as a ‘simple fault’ and I received no assistance and zero compensation from them. Ever since I have been dissatisfied with the performance and drive quality of my vehicle and have raised this issue with my dealership.

On 28th April 2012, in less than a year since the last incident, this time while driving on a highway the clutch-plate of my vehicle failed causing a near-miss collision with the car behind me. I managed to pull over the car to find smoke coming from under my bonnet, after which I had the car towed back to Skoda authorised dealer i.e. JMD Auto Workshop at Nerul, Navi Mumbai.

This is the second major incident in less than two years where the faulty engineering of Skoda car has endangered my safety and caused me severe discomfort. My next scheduled car service is on 04.10.2012 (first service was held on 04.10.2011, Km: 9414) and my previous workshop receipt dated[protected], makes no mention of any fault finding in clutch plate / external wear and tear whatsoever, the only reason for these incidents is the substandard quality of this unit. I was swindled by their executives once but this time I intend to pursue this matter to its rightful end.

This faulty vehicle is a hazard for me and my family and not at all roadworthy. I would like to request Skoda Company to provide me with a replacement for the same and compensation for the travelling expenses incurred In the meanwhile.

I have also attached a few necessary details below and I can provide the rest if required.

Registration No. MH-06-AZ-4030
Engine No. CDA140150
Chassis No. TMB-CKH1Z4AA154757

I expect a speedy response on this issue.

Ajay Singhal
[protected]
[protected]
E-mail: [protected]@gmail.com