[Resolved] Skoda Superb — FAULTY PRODUCT DELIVERED | |
sir, I am a consumer of Skoda SUPERB car here in Aurangabad. The complaint is that the company is not at all taking our complaints which were done on the official help line of the company and also to the company show room here in Auramgabad. complaint ticket number - 1) 14k[protected]k[protected]j[protected]j101408 And also i have submitted a written complaint letter of which i have all the proves. But the company Skoda or the dealer from i have purchased the vehicle is not responding to our complaints. my vehicle number MH 20-BC-9995. I have also submitted the vehicle since ONE month, to the dealer in aurangabad as it was posing as the life threat to me. Please look into the matter and do the need full. Thanking you, Anil Agrawal (Aurangabad) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
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We approached the authorities at Skoda, its regional Head after sales, to tell him the story and solicit some support, but in vein, as he refused saying that the same cannot be covered under warranty as the vehicle was plying in the water logged on the road. We have written back to him saying that this Skoda vehicle was purchased just 3 months back, was being driven by a driver who is driving the automatic vehicles since more than 5 Years, and the vehicle was not the only one going through the water on the road, there were several other vehicles waiting behind to cross and crossing along side. This only indicates that this vehicle “Superb” has some manufacturing defect otherwise why have the other vehicles not reported the same problem? But we are sure he will not revert. I must mention here that we have tried reaching the officials of Skoda but they have not paid heeds to our efforts. They have been indifferent to us, their latest customers, who have joined them just 3 months back.
I would say that the vehicle Superb is not meant for Indian roads. Looking into Indian conditions in rainy season, and sometimes otherwise as well, you cannot avoid crossing over a bit of water logging, that’s normal in India. If the vehicle cannot withstand these conditions then why was it introduced on Indian roads?
While the vehicle with its engine dismantled is lying at the Service Center, we would solicit your suggestions as to what should be done in this situation as also alarm the prospective buyers of Superb against such disaster and also the un-empathetic attitude of the Skoda authorities towards their customers.
Kunwer Sachdev
Managing Director, Su-Kam Power Systems Ltd