[Resolved]  Skoda / Superb — Poor Service

Address:

Chennai, Tamil Nadu

Dear Sir,

I am writing this letter to you with the utmost disappointment and I have been regretting consistently for the contemptible treatment by Gurudev motors Service Centre, Guindy Chennai. I have bought Skoda, Superb Car in February 2011,Reg No:HR26-BG 7569 Ever since I started using this car, I was not much happy with the air conditioning system of it. Many times I happened to sweat inside the car and my friends were also felt the suffocation. Thus, I had decided to provide the car to the service center to inquire about the problem. Earlier, the service center authorities wanted the car to be in their custody for 10 days and they had informed me that compressor should have to be changed. I have granted them for the finest service to be done and I was eagerly expecting the salubrious air conditioning system on return. However, failing all my expectation, the AC inside the car had so salutary feature. My happiness and joy for having such a prestigious car has been discouraged. Many times I have been self humiliating myself for such worthless service by the center. Later, I wanted to ensure a thorough and careful service to be done on AC system in my Car. I gave the car for the second time to the same service center. The authorities had inspected the car and they told me that the compressor should be changed again. I was clueless to figure out what might be happening with the car, but, with the positive notes, I had to accept to change the compressor again. But, on that day, I was treated disgracefully and sordidly by the service center authorities. They kept me waited for more than three hours and they never replied me properly for any question. No one in the center was capable of showing hospitality and to my wonder I could not see any kindness among them. In particular the person who known to be Murali was very rough and ruthless in attending a customer. His nonchalance towards the customer queries and the service center’s inhospitable environment did not qualify the outfit to be an esteemed car service center. However, despite all the humiliation and disgracefulness, the problem in the car is yet not rectified and the function of the AC is still unimpressive. There is another problem with the car that I have changed 3 tubeless tyres within 20000 km for which I feel unnecessary and not a reputed sophistication for such a prestigious car.

Hence, I kindly report you that the fervency about my Skoda, Superb has been sapped. I was also disrespectfully treated by the Service center people and at the same cost my work is also not done. I require your earnest consideration and to requesting you to militate action against erring employees in the center.


Thanking you

Yours faithfully

V.S.A Arul Muthukumaara samy