[Resolved]  Sleepwell Mattress Cheat — SLEEPWELL CHEAT.CHARGE WAY MORE THAN MRP

Address:

Gurgaon, Haryana

DO NOT BUY ANY MATTRESS FROM SLEEPWELL.THEY ARE RIPPING US OFF & CHARGING MORE MONEY THAN MRP.
This is with reference to Duet Luxury mattress purchased from Hare Krishna Sleepwell showroom located in DT City Centre gurgaon on 5th Sep/11
We purchased Duet Luxury mattress 71x79(6 inches) at a price of Rs 29900.But to my utter surprise when mattress was delivered to us is was carrying printed price of Rs 27220(MRP).
This is ethically wrong & against the business principles of charging more than the printed MRP on the mattress.
We are overcharged by Rs 2680.THIS IS PURE CHEATING.
Chk the details below in which I hv registered my complaint on 8th Sep/11.Their rep Alakh Niranjan was negotiating on compensation.He offered me Rs900 which was totally unethical.
Now they are not responding on phones/mails inspite of my repeated reminders.
Chk my mail trail with them which clearly shows that Sleepwell is cheating customers.

BOTTOM LINE DO NOT BUY FR THEM & ENSURE THAT THEY ARE NOT RIPPING YOU OFF

From: Namit
Sent: Thursday, September 15, 2011 11:48 AM
To: 'Nelson'; 'Customer Care'
Cc: 'Alakh Niranjan'
Subject: RE: Complaint /Cheating

REMINDER
Guys
I hvn’t received no response on my mail below.
Are we really serious in solving this issue.
Namit Chauhan
From: Namit
Sent: Wednesday, September 14, 2011 3:31 PM
To: 'Customer Care'
Cc: 'Alakh Niranjan'
Subject: RE: Complaint /Cheating
Importance: High
Guys
This is further to my conversation with Alakh.
Kindly note that I was offered Rs 900 against the difference in printed MRP on mattress & money charged.This is totally unacceptable.We do understand that your dealers offer discount on MRP.One of the Sleepwell dealers in Kirti Nagar was offering me less than Rs 24000 for the same mattress after all discounts applicable.(same Sleepwell duet luxury 71x79 & 6inches).
I’m really been cheated after paying Rs29900 for a mattress which was less than Rs 24000.
Ethically as a company you should be refunding anything charged above Rs 24000.
I’m not even asking for any discounted price but would request Sleepwell to honour MRP printed on mattress & refund the balance.This is taking too much of our time for such a small thing.This should have been honoured in the very first go after verifying details at your end. Namit Chauhan
From: Namit
Sent: Tuesday, September 13, 2011 1:22 AM
To: Customer Care
Cc: Alakh Niranjan
Subject: RE: Complaint /Cheating
Guys
This is ridiculous.After a reminder I’m getting response from you that someone will get back to me.
But to my utter surprise no one has bothered to call me till now.Neither Alakh nor Ankita.
This is totally unacceptable.
Hope someone is really concerned about such a serious issue.
Namit Chauhan
Sent: Friday, September 09, 2011 3:22 PM
To: Customer Care
Subject: RE: Complaint /Cheating
REMINDER

No acknowledgement/response on my mail below
Namit Chauhan
From: Namit
Sent: Thursday, September 08, 2011 6:47 PM
To: '[protected]@sheelafoam.com'
Subject: Complaint /Cheating
Importance: High

To
The Manager
Customer Service

This is with reference to Duet Luxury mattress purchased from Hare Krishna Sleepwell showroom located in DT City Centre gurgaon on 5th Sep/11
We purchased Duet Luxury mattress 71x79(6 inches) at a price of Rs 29900.But to my utter surprise when mattress was delivered to us is was carrying printed price of Rs 27220(MRP).
WE ARE SLEEPWELL REGULAR CUSTOMERS PURCHASING YOUR MATTRESS FOR LAST SO MANY YEARS.
This is ethically wrong & against the business principles of charging more than the printed MRP on the mattress.
We are overcharged by Rs 2680.This is pure cheating.
We would request you to take this on priority basis & pls get extra charged money refunded
PLS IGONORE MY PREVIOUS MAIL/COMPLAINT IN WHICH I HAVE MENTIONED 8 INCHES.
IT IS DUET LUXURY 71X79(6 INCHES)