[Resolved]  Snapdeal — delivered faulty product, taken back, confirmed issue but now not refunding money and not sending product back

I ordered a samsung LED monitor at snapdeal.com on 7th june 2013, which order number is [protected]. On 11th June I received it. On 12th June I complained to snapdeal about HDMI port is not working with this LED. Complaint number is 2294732. On 15th June snapdeal's courier service picked it from me for checking issue. In between 11th to 15th June I talked snapdeal's help desk's several representatives on their customer care number, and also emailed my concerns. No body cares about the customer, even some time behaving bad also. On 21st June I received a call from snapdeal about fault is found in the LED. So snapdear people will send a new one in 48 hours. and then after calling snapdeal and emailing them several times till today on 27th June I received again a mail with written that it will take 48 hours. snapdeal making fools to customer, this company is worst in the eCommerce field. Comparing to others snapdeal is standing thousands time below then them. Snap deal having worst service in the world.
Even it looks to me they will never send my product. Even now they are not picking phone even i waited 15-20 minutes several times, It only increased my mobile bill. From last 3 days two times their representative told me that their system is not responding now so they can not tell any thing about my complaint but they will call me in 4 hours, even more than 50 hours completed, no body called me from snap deal.
Snapdeal is worst. not to purchase any product if you don't want to increase your blood pressure.
--- Dinesh