Snapdeal — Faulty Product Received

I had purchased Karbonn A21 Mobile from Snap Deal on 24th July 2013 and it was delivered in 2 days and on same day I noticed that it''s touch was not working properly so I called on Snap deal customer care Number and they had told me for contacting Karbonn service centre and I did the same but as per service centre they do not handled case where customer has purchased mobile from online so I called again Snap deal and they had told me that they are going to arrange reverse pickup and courier guy will come in 4 working days; on 4th day I received call from snap deal and their courier is creating issue so I will have to send the mobile and I did the same and Snap deal received my mobile on 2nd August and from 2nd August I am getting response from Snap deal that it will take 7 to 10 working days finally after frustrating I am raising this issue because today is 14th August and today is 8th working day but still the response is same that I will have to wait. I am contacting snap deal on daily basis because I don’t have spare mobile and telling their customer care executive that I don’t have mobile so that''s why I am calling them for confirming the status but their executive is saying that "AAP BAAR BAAR CALL KAR RAHE HAI AUR AAPKO BATAAYA JA RAHA HAI KI 7 TO 10 WORKING DAYS LAGENGE PAR PHIR BHI AAP CALL KAR RAHE HAI". I am not able to understand that why Snap deal has mentioned the 10 days money back warranty. Now I need my money back and want to put fine on snap deal so please help me. Thanks Hemanshu kumar [protected] Order Id is [protected]. Complaint Number is 2641329. My issue has been escalted 3 times by Snapdeal floor supervisor but still no resolution and response, I had purchased mobile on 24th July and today is 20th August; almost one month. I need my money back because after no response from any one i have purchased another mobile. Thanks Hemanshu Kumar