[Resolved]  Snapdeal — Never purchase from FAKE snapdeal.com

Address:

Meerut, Uttar Pradesh

I have booked this product Glen Steamer (Order id:[protected] dated 04.07.2012 with an advance payment (A BIG MISTAKE of making payment advance) of Rs. 2392/- using ICICI online banking (registered mobile no. [protected])
Thereafter, from beginning till today, i am facing lots of never ending issues, all associated to single product delivery.

Faced Problems description-
1. Payment deducted twice by SNAPDEAL from my ICICI bank account. Thanks to GOD i noticed it and get it reverted.
2. Very late delivery that too via poor courier service.
3. Broken product delivered.
4. For replacement, lots of clause associated like IF NO SNAPSHOTshared for broken product within 48 hours, then NO Replacement..
I wonder, if i would have been a normal person with less computer knowledge, then how i would have managed this replacement ?
5. Number shared of courier service which are not available for taking pickup for replacement.
6. utmost important : Poorest customer care service. No toll free number. A lot of amount spent in calling SD customer care delhi[protected] on frequent basis.
Every time trained customer care representatives used to say 3 liners :
"we are sorry for inconvenience called.."
"we have raised a complaint for you.."
"our concerned team will be calling you within 24 or 48 or 72 hours of time..."
BUT you will never receive a call from SNAPDEAL (because SNAPDEAL phones have only incoming calls facility to make money from customers) and no action from their ends.
After 72 hours, when you will call them.. they have nothing more than those 3 liners to say.... HATS OFF to customer care team.

Today 1 month 2 days had been past but still I am waiting for my product..............................
If i will calculate on basis of amount spent in calling them, time and energy spent with them, i would have purchased 2 (not 1) GLEN STEAMER in same amount from any walk-in SHOP........

HIGHLY DISSATISFIED WITH DEAL DONE WITH SNAPDEAL.COM and will suggest them to change their site name to FAKEDEAL.com which suites them better as per the relation they persist with their customers and kind of deal they provide.

Looking forward for prompt action and closing of this issue ASAP, otherwise i would left with no other option, other than moving to CONSUMER COURT against fake SNAPDEAL.com