Snapdeal — Received damaged item

Address:

Thiruvananthapuram, Kerala

I purchased a Zebronics NC1000 Laptop Cooling Pad in Snapdeal.com online store. Order ID:2404406, They sent the item by Bluedart courier service with very low quality packing. By that I got damaged item received.

I raised a complaint and got auto generated "Snapdeal Customer Support Request #2404406" email. I this they mentioned representative will contact within 48 hrs. But they didn't contact. And even I tried to to contact their 24x7 cc service, They don't picking the cc executive.

Please suggest me anything to do for this.