[Resolved]  Snapdeal — snapdeal delivered "many apologize", not a item, no refund process and even status

Address:

Bangalore, Karnataka

Its not trustpay, its snapdealpay. Plz Read carefully below reply, before order on Snapdeal. Your (Consumers) are responsible from order to shopping to delivery.


Snapdeal wrote in website http://www.snapdeal.com/info/TrustPay

100% Money Back Guarantee, If
Not dispatched within 3 days after promised shipment date
Not delivered in 10 days after shipment

but its for Consumers, we would not get Mony back.

[protected][protected]
Snapdeal Support, Oct 17 12:35 (IST):

Dear Arun,

Thank you for contacting Snapdeal.com.

This email is in regards to your complaint for the undelivered product against the order number [protected], we would like to inform you that your order has already been dispatched from our end but the same has been stuck at courier office due to which we are forwarding your complaint to the team responsible for the urgent delivery.

Courier Name: Gati
AWB Number:
Courier contact Number: [protected]

We will get back to you with the resolution within next 48 hours. We request you to bear with us in the interim.

Please accept our sincere apologies for the inconvenience you have experienced. You can also check the delivery status of your order by clicking on the below mentioned link.

http://www.gati.com/webservices/iGatiDktTrck2.jsp?requid=

We regret to inform you that we cannot arrange the delivery on one particular time/fixed date as the company does not have such service as of now.

We request you to coordinate with the courier company to receive the product according to your convenience.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com
[protected][protected][protected]

Note: Post shipment, the delivery of your item(s) will take anywhere between 1 to 4 days depending on the location being served.


[protected][protected][protected]---

Snapdeal Support, Oct 18 10:37 (IST):

Dear ArunKumar,

Thank you for contacting Snapdeal.com

We have forwarded your order cancellation request to the concerned department but before the cancellation request was completed, the product was shipped.


We request you to refuse delivery and the product will be returned to us and we will initiate the refund for the same, upon receipt of the product.

Please accept our sincere apologies for the inconvenience.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com


[protected][protected][protected]----

Snapdeal Support, Oct 22 08:11 (IST):

Dear ArunKumar,

Thank you for contacting Snapdeal.com.

Please accept our sincere apologies for the inconvenience you have experienced.

This is to bring to your notice that your issue against the order number [protected] has already been forwarded to the team responsible and we will surely update you with the resolution within next 48 hours.

Complaint Number: 3567642

We request you to bear with us in the interim.

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com

[protected][protected][protected]
Finally

No Status update. They will start refund process after my grandson birth.